IT Helpdesk Associate

IT Helpdesk Associate at EY

What if we didn’t focus on who you are now, but who you could become? At EY, we’re all in to shape your future with confidence. Join us to build a better working world while advancing your career through our Enterprise Technology team.

The Opportunity: Your next adventure awaits. As part of our On-site Technology Support, you will help our customers by providing a fit-for-purpose support service across hardware and software technologies.

Your Key Responsibilities:

• Deploy and support hardware and software installations.
• Facilitate provisioning and deprovisioning for new hires and separations.
• Assist with repairs and reinstallation of software to resolve incidents.
• Resolve issues with standard end user devices including mobile technologies.
• Identify technical trends to help prevent future incidents.
• Support IT tasks related to office setups and relocations.
• Serve as remote hands for Telecommunication and Hosting teams.
• Maintain thorough organizational knowledge to address technology needs.

What We Look For:

• Bachelor’s degree in Information Technology or equivalent.
• Strong analytical and decision-making skills on end-user issues.
• Excellent communication, interpersonal, and time management skills.
• A customer service oriented attitude with effective teamwork.

What We Offer You: Future-focused development, flexible environment and world-class experiences within a diverse global culture.

Apply today and start shaping your future with confidence. Please indicate any disability-related adjustments you may need.

Key skills/competency

• IT
• Support
• Hardware
• Software
• Troubleshooting
• Customer Service
• Deployment
• Configuration
• Incident Resolution
• Technical Analysis