Forensic Investigations and Compliance Analyst

Project Senior Analyst-Forensics-National-ASU-Forensics-Investigations & Compliance-Mumbai

As a global leader in assurance, tax, transaction and advisory services, EY hires and develops the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities, and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

The Opportunity: Project Senior Analyst-National-Forensics-ASU - Forensics - Investigations & Compliance - Mumbai

National: National comprises of sector agnostic teams working across industries for a well-rounded experience.

ASU - Forensics - Investigations & Compliance: Successful organizations depend on their reputation for keeping promises, respecting laws, and behaving ethically to maintain stakeholder trust. EY Forensic & Integrity Services professionals help organizations protect and restore enterprise and financial reputation. We assist companies and their legal counsel to investigate facts, resolve disputes, and manage regulatory challenges. We put integrity at the heart of compliance programs to help better manage ethical and reputational risks.

Our integrated approach ranges from enhancements in areas of perceived weakness or issues — including governance, controls, culture, and data insights — to full organizational design and structural implementation. We want to help companies safeguard and restore financial and brand reputations. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over.

Your Key Responsibilities

Technical Excellence

• Proficient in managing and tracking customer complaints through meticulous record-keeping in a consolidated master sheet.
• Skilled in effective communication with customers to verify complaint details and gather necessary supporting documentation.
• Experienced in following established protocols for customer interactions, ensuring comprehensive documentation of calls and observations.
• Adept at reviewing and categorizing complaint information according to outlined process guidelines to maintain compliance.
• Capable of collecting, analyzing, and validating evidence provided by customers to prepare detailed summaries for accurate case resolution.

Skills And Attributes

To qualify for the role you must have:

Qualification

• Bachelor of Commerce
• Bachelor of Business Administration
• Master of Commerce

Experience

• Upto 1 year working in handling customer complaints and investigating them to calendar and in loss monitoring and prevention.

What We Look For

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.

What We Offer

Fueled by the brilliance of our people, EY has emerged as the strongest brand and the most attractive employer in our field, with market-leading growth over competitors. Our people work side-by-side with market-leading entrepreneurs, game-changers, disruptors, and visionaries. As an organization, we are investing more time, technology, and money than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills, and opportunities.

EY is equally committed to being an inclusive employer, and we strive to achieve the right balance for our people—enabling us to deliver excellent client service while allowing our people to build their careers as well as focus on their wellbeing.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in shaping the future with confidence. Apply Now

Key skills/competency

• Customer Complaint Management
• Forensic Investigations
• Compliance
• Evidence Collection
• Data Analysis
• Client Communication
• Problem Solving
• Risk Management
• Ethical Behavior
• Record Keeping