Assistant Director, Internal Transformation Services - Innovation and Design Thinking

About EY

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

GDS Business Enablement – Internal Transformation Services, Assistant Director - Innovation and Design Thinking

The Assistant Director, Internal Transformation Services - Innovation and Design Thinking position is a Global role focused on the delivery of EY’s internal transformation projects and initiatives. We collaborate with internal clients to design and deliver virtual and in-person workshops through a process of working together. This role enables successful execution of the organization’s priority initiatives through leveraging your network, technical competencies, design, and facilitation skills. You will be expected to establish and maintain trusted working relationships within the Executive, with partners and their global teams as part of credibly advising and delivering on design thinking facilitation.

Key Relationships

• EY leadership across functions, service lines and geographies
• Engagement project teams around the world
• Global ITS team and leadership

Key Responsibilities

• Contribute as an effective team member and take accountability for deliverables.
• Understand client challenges, current state, and desired outcomes.
• Design solutions to achieve desired objectives using the design thinking approach.
• Facilitate small and larger groups to drive outputs and outcomes.
• Coordinate session logistics and technology setup.
• Set up of technology tools such as Mentimeter, Slido, etc.
• Manage sessions end-to-end, leveraging project management methodologies.
• Share session outputs with clients in various formats.
• Develop and manage credentials and materials for stakeholder engagement.
• Develop and manage knowledge for use across projects and EY communities.

Skills and Attributes for Success

• Create a safe space for participation and input during facilitated sessions.
• Enhance facilitation capability within the team and accelerate adoption of facilitated workshops.
• Ability to manage ambiguity and the political aspects of change.
• Ability to build and maintain relationships across many different functions and organization levels.
• Excellent written, oral, presentation, communication, and stakeholder engagement skills.
• Leverage business acumen and understanding of business functions to client objectives.
• Knowledge and experience of design thinking or applying innovation techniques in organizations.
• Translate objectives into a designed facilitated session using design thinking methodology.
• Management of Mural/Miro design and creation.
• Innovative mindset, continuously seeking new ways to improve.
• Encourage self and team to evolve methodology and experiment with new tools.
• Stay current on design trends, methodologies, and tools.
• Knowledge and/or experience of design thinking and applying innovation techniques/initiatives in organizations.
• Experience of designing, managing, and running workshops.
• Ability to travel as required and conduct multi-time zone meetings outside of local business hours.
• Overall experience of 10+ years.
• Innovation / Design Thinking / Experience design relevant experience of 4+ years.
• Professional services / consulting experience across strategy, innovation, change management, service design, customer experience, technology, supply chain, finance, or other business advisory specialism.
• Strong MS Office skills.
• Experience of working with facilitation tools such as Mural, Miro, Mentimeter, etc.
• Good analytical and critical thinking skills.
• Ability to establish and maintain credibility and excellent client relationships.
• Demonstrable Emotional Intelligence (EQ) and sensitivity to stakeholders' needs.
• Good judgment, tact, and decision-making ability.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.
• Ability to work and team with a multitude of different people and different cultures.

What We Offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop, and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial, and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Key skills/competency

• Design Thinking
• Workshop Facilitation
• Project Management
• Innovation Strategy
• Stakeholder Engagement
• Change Management
• Mural/Miro
• Communication Skills
• Business Acumen
• Client Relationships