Zoho CRM Implementation & Automation Specialist
Extuent
Job Overview
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Job Description
Position Overview
The Zoho CRM Implementation & Automation Specialist at Extuent will lead the implementation, customization, and integration of Zoho CRM as a replacement for an outdated reservation system. This role involves designing system architecture, automating workflows, optimizing backend processes, and integrating the CRM with the company website and operations.
Key Responsibilities
- Design and implement Zoho CRM for travel operations.
- Customize modules, fields, workflows, and automation.
- Configure user roles, permissions, and access controls.
- Integrate Zoho CRM with website and booking processes.
- Automate reservation tracking, payment reminders, and reporting dashboards.
- Migrate and clean data from a legacy system.
- Collaborate with CXO and operations teams for system training and optimization.
Required Qualifications & Experience
Minimum 3+ years experience in implementing or customizing Zoho CRM, strong understanding of CRM architecture, integration with third-party websites and systems, data migration skills, and excellent English communication skills.
Preferred Qualifications
Experience in travel or multi-vendor coordination, familiarity with payment tracking automation, API and backend integrations, and building scalable CRM solutions for lean teams.
Eligibility Criteria
Candidate must be comfortable working night shifts. Remote work requires high-speed internet and power backup. One way Video Interview required via the provided link.
Key skills/competency
Zoho CRM, Automation, Customization, Integration, Data Migration, Workflow, Backend Optimization, API, Travel Operations, Remote Work
How to Get Hired at Extuent
- Customize your resume: Tailor skills around Zoho CRM and automation.
- Research Extuent: Understand company culture, mission, and operations.
- Prepare for video interviews: Practice clear technical and behavioral responses.
- Highlight integration experience: Emphasize CRM, workflow, and data migration skills.
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