Clinician Success Coordinator

About Expressable

Expressable is a fast-growing, fully remote healthcare organization on a mission to improve access to care through virtual speech therapy. Since late 2019, we've served thousands of clients and passionately advocate for parent-focused intervention. Our e-learning platform empowers caregivers, integrating speech therapy techniques into daily life to improve outcomes. We aim to set a new standard in speech therapy, envisioning a world where everyone can fulfill their communication potential.

The Clinician Success Coordinator plays a crucial role in supporting Clinicians across their entire lifecycle, ensuring a seamless operational experience from onboarding through ongoing practice. This role involves cross-functional collaboration to manage scheduling, system accuracy, compliance tracking, and day-to-day provider support, ultimately contributing to a reliable and well-coordinated clinical workforce.

What You Would Be Doing As a Clinician Success Coordinator at Expressable

• Serve as a primary administrative point of contact for clinicians, providing responsive operational support from onboarding through ongoing practice.
• Coordinate clinician onboarding activities, including preboarding communication, system setup readiness, and cross-functional handoffs.
• Manage clinician schedule administration, including availability updates, start date adjustments, and time-off approvals in alignment with established guidelines.
• Collaborate with the People function to ensure accurate clinician records across HRIS, scheduling, credentialing, payroll, and clinical systems to maintain data integrity and compliance.
• Partner with Credentialing & Licensing to monitor licensure, payer enrollment, and compliance requirements.
• Process administrative updates related to role changes, leaves of absence, workload adjustments, and status changes.
• Support clinicians with operational inquiries, system navigation, and issue resolution, escalating when appropriate.
• Identify workflow gaps and recommend process improvements to enhance efficiency and provider experience.
• Contribute to documentation, reporting, and tracking related to clinician operations and workforce management.

What You Bring To Expressable

• Associate’s degree or equivalent combination of education and relevant experience required; Bachelor’s degree preferred.
• 2+ years of experience in talent acquisition coordination, onboarding, HR operations, or a similar people operations role.
• 2+ years of experience in healthcare operations, provider support, HR operations, workforce coordination, scheduling administration, or a similar operational role.
• Experience supporting employees or clinicians across onboarding and ongoing employment lifecycle activities.
• Demonstrated ability to manage high-volume, detail-oriented workflows in a regulated or compliance-driven environment.
• Experience working cross-functionally with teams such as Clinical Leadership, HR, Credentialing, Compliance, Finance, or IT.
• Experience in healthcare, telehealth, clinical services, or other regulated environments strongly preferred.
• Proficiency with HRIS, scheduling systems, and workforce management tools.
• Experience maintaining accurate records across multiple systems (HRIS, credentialing, payroll, scheduling, or clinical platforms).
• Strong working knowledge of digital documentation, compliance tracking, and workflow coordination.
• High proficiency with spreadsheets, scheduling tools, and collaboration platforms (e.g., Google Workspace, Slack, Zoom, Airtable).
• Comfort navigating multiple systems simultaneously with strong attention to data accuracy and audit readiness.
• Ability to troubleshoot basic systems or access issues and escalate appropriately.

Key Competencies

• Provider-Centered Service & Communication: Delivers timely, clear, and supportive communication; builds trust with clinicians; anticipates operational needs and ensures providers feel supported throughout their lifecycle.
• Operational Coordination & Reliability: Manages multiple workflows, deadlines, and stakeholders simultaneously; maintains strong follow-through; ensures accuracy and consistency across systems and processes.
• Systems & Data Integrity: Maintains precise records; understands downstream impact of data errors; ensures compliance and operational continuity across scheduling, credentialing, payroll, and HR systems.
• Process Discipline & Continuous Improvement: Follows established procedures consistently; identifies inefficiencies; contributes to scalable improvements that enhance provider experience and operational reliability.
• Judgment & Accountability: Exercises sound judgment in handling sensitive information; prioritizes effectively in a fast-moving environment; takes ownership of outcomes and escalates appropriately.

Why Join Us?

• Exceptional paid time off policies that encourage and support life balance, including a winter break.
• 401k matching to ensure our staff have what they need to enjoy their retirement.
• Health insurance options that ensure well being for the whole person and their family.
• Company paid life, short-term disability, and long-term disability coverage.
• Remote work environment that strives for connectivity through professional collaboration and personal connections.

Key skills/competency

• Clinician Support
• HR Operations
• Operational Coordination
• Scheduling Administration
• Compliance Tracking
• Data Integrity
• Workflow Management
• Provider Lifecycle Management
• System Navigation
• Cross-functional Collaboration