Gestionnaire, Informatique d’utilisateur final/Solutions en milieu de travail

Join the EDC Team!

At EDC, we help Canadian businesses succeed on the world stage. We provide them with the financial tools and expertise they need to explore new markets and reduce risks, with the ultimate goal of building a better Canada and a better world through trade.

Position: Manager, End User IT / Workplace Solutions

Type of Employment: Permanent

Compensation Details

Technology Delivery 19: Annual salaries typically range from $112,006 to $149,341, depending on qualifications and experience, plus performance compensation.

Location

Export Development Canada operates in a hybrid work environment, with a current requirement of three days per week in the office (subject to change). The selected candidate can work from EDC’s head office in Ottawa. Relocation assistance is available for eligible candidates.

About EDC

At Export Development Canada (EDC), we help Canadian businesses succeed abroad. As a Crown corporation with a financial mandate, EDC offers innovative financial solutions and expert advice to help businesses explore new markets, mitigate risks, and grow.

Why Join EDC?

• Comprehensive Benefits: EDC offers a competitive compensation and benefits package, strong work-life balance, and the chance to contribute to building a better Canada and a better world through trade.
• Work-Life Balance: EDC offers a competitive package for compensation and work-life balance, including various hybrid work options, three to four weeks of vacation, a holiday closure period, shortened summer Fridays, and meeting-free Fridays.
• Professional Development: Benefit from our continuous learning opportunities, including training programs, workshops, and language training.
• Inclusive Culture: Join a diverse and inclusive workplace that strives for employment equity and values a diversity of ideas, strengths, and backgrounds to drive success.
• Wellness Programs: We offer wellness initiatives, mental health support, and fitness programs to ensure your health and happiness.
• Community Investment: Participate in volunteer activities and give back through a range of social responsibility programs.

Team and Role Overview

Led by the Chief Information Officer, the Digital and Technology Solutions Group was established in 2023 to empower our customers and employees to conquer the world by consistently delivering reliable and secure digital services. The Group aims to:

• Define, establish, and maintain the integrated technology target state, target data model, and technology activities necessary for EDC’s operational transformation by 2030.
• Create and manage the ongoing three-year digital roadmap, which outlines the order of results required to achieve the target technology state and facilitates its implementation across all areas of the organization.
• Stay abreast of industry trends and emerging technologies to ensure EDC has the digital tools to remain relevant in the market and expand Canada’s international business presence.
• Oversee the integrated implementation of digital, data, infrastructure, and cybersecurity projects to deliver an excellent experience for customers, users, and employees.

The Manager, End User IT / Workplace Solutions is responsible for the deployment and operational excellence of enterprise end-user technologies and related end-to-end strategies. These solutions include laptops, peripherals, mobility tools, endpoint management, and core end-user productivity services that enable a secure, modern, and user-friendly employee experience.

This is a role that combines people leadership, service ownership, and strategic deployment. The successful candidate will ensure that end-user IT services are reliable, scalable, cost-effective, and aligned with business needs, security standards, and digital workplace priorities.

What You Will Do

End User IT Strategy and Service Ownership:

• Manage the end-user IT services portfolio, including endpoints, operating systems, endpoint management platforms (e.g., Intune), peripherals, and associated lifecycle services.
• Define and implement the end-user IT roadmap in alignment with enterprise digital workspace, security, and employee experience strategies. Balance user experience with cost optimization and security posture across all end-user IT services.

Operational Excellence and Service Delivery:

• Ensure the high availability, reliability, and performance of end-user IT services across the enterprise.
• Oversee incident, problem, and change management for end-user IT, adhering to IT Service Management (ITSM) processes and governance.
• Serve as the escalation point for critical end-user IT incidents and issues impacting employees, ensuring timely resolution and clear communication.

People Leadership and Vendor Management:

• Lead, coach, and build a team of engineers, analysts, or managed service partners focused on end-user IT.
• Establish clear priorities, performance expectations, and development plans for team members.
• Manage strategic relationships with vendors and managed service partners, ensuring contractual obligations and service levels are met while fostering value realization.

Security, Compliance, and Risk Management:

• Collaborate closely with cybersecurity, identity and access management, and risk management teams to ensure endpoint device configurations, compliance, and audit readiness.
• Ensure end-user IT services comply with corporate policies for device security, data protection, and access control.

Stakeholder Engagement and Continuous Improvement:

• Act as a trusted partner to leaders in business units, HR, IT, and digital employee experience teams.
• Utilize metrics, service insights, and user feedback to continuously improve end-user IT services and employee satisfaction. Drive innovation and modernization of the digital workplace, including automation and the use of AI-powered endpoints where appropriate.

What We Are Looking For

• Post-secondary degree in Computer Science or a related field.
• At least 10 years of progressive experience in end-user IT, workplace technology, or IT operations.
• At least 3 years of experience managing technology teams as a people manager.
• Demonstrated ability to lead and inspire diverse, cross-functional teams, including junior and senior employees, fostering an inclusive, collaborative, and performance-driven culture aligned with EDC values.
• Strong experience with Windows endpoints, device lifecycle management, endpoint security, and enterprise mobility.
• Proven experience with IT Service Management (ITSM) frameworks (incident, problem, change, and service ownership).
• Demonstrated ability to lead cross-functional initiatives and manage external vendors or managed services.
• Ability to set a clear direction and deliver results, translating strategy into clear priorities and measurable outcomes.
• Strong sense of ownership and accountability for service delivery, outcomes, and continuous improvement.
• Ability to communicate effectively and influence stakeholders, including senior executives and cross-functional partners.
• Commitment to continuous improvement and data-driven decision-making using analytics to enhance outcomes.
• Proficiency in both of Canada’s official languages (English and French).

What Will Set You Apart

• Hands-on experience with digital employee experience or workplace transformation initiatives.
• Familiarity with Microsoft 365, Intune, Endpoint Analytics, and modern device management practices.
• Experience working in large, regulated, or decentralized enterprises.

Eligibility

EDC is committed to fair employment practices. Candidates must be Canadian citizens or possess a valid permanent resident card at the time of application. Preference will be given to those legally authorized to work in Canada (e.g., Canadian citizens or permanent residents). Candidates must also meet government security screening requirements at the required level.

The position is open to individuals who meet all the essential conditions outlined above and submit their application before the closing date. Want to make a difference? Seize the opportunity to join a dynamic, growing team and make your mark on our organization, the development finance sector, and the world. Apply today!

Want to learn more about EDC? Visit our website: https://www.edc.ca

EDC’s Commitment to Employment Equity

Export Development Canada (EDC) is committed to fostering employment equity and building a diverse workforce. We are dedicated to creating a safe and inclusive environment that respects individuals of all backgrounds, abilities, and skills. EDC promotes a culture of inclusion and belonging where everyone has an equal opportunity to advance, develop, succeed, and achieve their full potential.

We encourage women, Indigenous peoples, persons with disabilities, members of visible minorities, and members of the 2ELGBTQI+ community to apply. Interested individuals must apply online directly for their application to be considered for this position. We thank all applicants for their interest in a career at EDC. However, only those selected for an interview will be contacted.

EDC recognizes that disclosing the need for accommodation may be a personal matter. Please know that as an organization, we are committed to confidentiality and ensuring that any accommodations provided are tailored to your needs. Our goal is to ensure you have a positive and fulfilling experience throughout the recruitment process. Therefore, please do not hesitate to contact us directly for any accommodation requests at accessibility@edc.ca. We are here to assist you every step of the way.

Date Published

May 8, 2026, 4:42:14 PM

Primary Location

Ontario-Ottawa

Schedule

Full-time

Key skills/competency

• End User IT
• Workplace Solutions
• IT Management
• Service Delivery
• Vendor Management
• Cybersecurity
• Digital Transformation
• Employee Experience
• Endpoint Management
• IT Service Management