Expert Onboarding Coordinator
@ ExpertVoice

Hybrid
$41,600
Hybrid
Full Time
Posted 2 days ago

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Email Hiring Manager

XXXXXXXXXX XXXXXXXXX XXXXXXX******* @expertvoice.com
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Job Details

About the Role

The Expert Onboarding Coordinator at ExpertVoice is responsible for helping new experts get started on the platform by reviewing their credentials and ensuring they meet our high standards. Reporting to the Expert Onboarding Manager, you will quickly and accurately review applications, including military service verifications and industry qualifications, to foster a trusted community of experts.

Key Responsibilities

  • Review and process approximately 50 expert applications per hour.
  • Educate experts about the features and benefits of ExpertVoice.
  • Collect and report feedback to continuously improve offerings.
  • Engage with experts through email and chat for support and troubleshooting.
  • Maintain strong relationships with experts and administer internal support tools.

Qualifications

  • Ability to quickly review and assess applications.
  • Attention to detail and strong organizational skills.
  • Proficiency with tools such as Slack, ZenDesk, Google Suite, and Outlook.
  • Strong communication skills and technical aptitude, including typing at 65 wpm plus.
  • Creative problem solving and self-motivation in a fast-paced start-up environment.

The Benefits of Being on the ExpertVoice Team

  • Competitive pay with bonus opportunities and merit increases.
  • Comprehensive benefits including medical, dental, vision, FSA, HSA, and life insurance.
  • Generous parental leave up to 15 weeks.
  • 401(k) plan with employer match.
  • Flexible work-from-anywhere opportunity within the Continental USA.

Key Skills/Competency

  • Onboarding
  • Credential Review
  • Application Processing
  • Customer Support
  • Communication
  • Attention to Detail
  • Problem Solving
  • Technical Aptitude
  • Organizational Skills
  • Team Collaboration
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How to Get Hired at ExpertVoice

🎯 Tips for Getting Hired

  • Customize Your Resume: Highlight relevant onboarding and vetting experience.
  • Showcase Communication Skills: Emphasize clear and effective correspondence.
  • Prepare for Technical Tools: Familiarize with Slack, ZenDesk, and Google Suite.
  • Demonstrate Attention to Detail: Share examples of fast, accurate work.

📝 Interview Preparation Advice

Technical Preparation

Practice using Slack and ZenDesk tools.
Review application processing systems.
Enhance speed in data review tasks.
Brush up on MS Office proficiency.

Behavioral Questions

Describe handling repetitive tasks efficiently.
Explain managing tight deadlines and multiple tasks.
Discuss communication in challenging situations.
Share instances of self-motivation and precision.

Frequently Asked Questions