Broker Support Administrator
Experior Financial Group
Job Overview
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Job Description
Broker Support Administrator
Experior Financial Group Inc. is building financial foundations for families, empowering them today and leaving a legacy for tomorrow. We are seeking a highly motivated Broker Support Administrator who excels in both collaborative and independent work environments. The ideal candidate will thrive in managing multiple tasks simultaneously while delivering exceptional customer service. We are looking for someone who enjoys client interaction, excels in prioritization, and possesses a strong attention to detail. This role provides an excellent opportunity to develop new skills and advance professionally.
Join our team to enjoy a positive work environment and a supportive group. We offer excellent career advancement opportunities for those who are dedicated and driven. As we grow rapidly, we seek someone committed to striving for excellence.
Responsibilities
- Deliver exceptional customer support to agents, associations, and insurance carriers.
- Foster and sustain positive, professional relationships with agents, associations, and insurance providers.
- Respond to phone and email inquiries promptly and professionally.
- Undertake additional responsibilities related to the Broker Support Administrator role as assigned by your immediate manager.
- Propose enhancements for processes and technology to improve efficiency.
- Maintain and update the department’s process manual.
Qualifications
- Previous experience in office administration is required.
- Capable of managing tight deadlines and multiple priorities effectively.
- Effective problem-solving and investigative skills.
- Reliable, trustworthy, proactive, with a keen sense of ownership and initiative.
- Exceptional verbal and written communication skills.
- Strong attention to detail and accuracy.
- Excellent time management and organizational abilities.
- Approachable and professional in delivering suboptimal information via in-person, phone, and email interactions.
- Strong computer skills with a capacity to learn new systems.
- Ability to handle stressful situations with a positive, proactive attitude.
- Must reside and be authorized to work in the USA.
What Experior Financial Group Inc. can offer you:
- Work-life balance with paid vacation and sick days
- Competitive compensation
- Comprehensive medical, dental, and vision benefits
- Flexible work options
- Career growth and development opportunities
- Diverse team environment
- Straight day shifts with no weekends
- Company events and celebrations
- Tuition reimbursement
- Company-provided equipment
Experior Financial Group Inc. has been certified a Great Place to Work 2025-2026!
Key skills/competency
- Customer Service
- Office Administration
- Relationship Management
- Process Improvement
- Problem-Solving
- Communication Skills
- Time Management
- Attention to Detail
- Computer Proficiency
- Organizational Skills
How to Get Hired at Experior Financial Group
- Research Experior Financial Group's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for administration: Highlight your office administration, customer support, and problem-solving skills for the Broker Support Administrator role.
- Showcase communication expertise: Prepare examples demonstrating exceptional verbal and written communication skills and professional client interaction.
- Emphasize organizational abilities: Detail your experience managing deadlines, prioritizing tasks, and maintaining accurate records efficiently.
- Demonstrate proactive ownership: Be ready to discuss instances of initiative, reliability, and process improvement suggestions in past roles.
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