Technical Writer, B2B SaaS - Remote
Experian · United States
- Hybrid
- Full-time
- $155,000 / year
- United States
Tailored resume — keyword-matched to this role.
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Job highlights
- Create valuable content for developers and users.
- Develop content strategies for discoverability.
- Ensure documentation accuracy and clarity.
- Collaborate with engineering and product teams.
- Establish writing best practices.
About the role
About Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.Job Description
At Experian, you will simplify the use and integration of Experian's products by creating valuable content for both developers and everyday users, ensuring our documentation reflects the highest quality and fosters trust. Our goal is to provide our users with easy-to-use content that enhances their experience and accelerates their success with our platform. You'll help shape and scale our documentation, creating engaging and informative content for developers using our APIs and platform. You'll ensure our technical content drives developer efficiency and lowers cognitive load, while maintaining clarity, accuracy, and consistency. You will report into the Lead Product Manager of Platform Experience.What You Will Do
- Work with engineering and product teams to create documentation for new product features, API updates, and integrations.
- Develop long-term content strategies that organize and make documentation easily discoverable for developers.
- Ensure content accuracy and clarity by conducting regular content reviews and maintaining high documentation standards.
- Work with engineering, product, customer support, and other partners to ensure technical content meets the needs of users and developers.
- Establish writing best practices for internal and external documentation to ensure consistency and usability.
- Identify areas for improvement in existing content and processes and implement enhancements to improve documentation workflows.
Qualifications
- 5+ years of experience in Technical Writing, especially within B2B SaaS environments.
- Experience translating complex concepts into concise documentation.
- Expertise in API documentation and an understanding of software development processes.
- Proficiency with tools such as Markdown, Git, and JIRA.
- Experience with modern development workflows and an ability to work within a "docs-as-code" environment.
- Familiarity with version control systems and CI/CD pipelines.
- Comfortable collaborating with technical teams, including developers, engineers, and product managers.
- Experience writing about one or more backend languages like Ruby, Go, Python, PHP, Node, or Java is valuable.
- The ability to read front-end technologies, such as HTML, CSS, and JavaScript.
- Experience with documentation generation tools and automation, and experience using AI tools to help identify changes, drift, and errors in documentation.
- An understanding of user experience principles, content design, and accessibility in technical writing.
- Experience with large-scale information architecture projects.
- Experience learning new technologies and documenting the latest software products.
Additional Information & Benefits
Experian's people-first, inclusive, and purpose-driven culture is multi-award-winning. Our compensation reflects the cost of labor across several U.S. geographic markets, with the base pay range for this position being $89,865 - $155,767. Individual pay is determined by work location and other factors like skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package. We offer a great compensation package and bonus plan, core benefits including medical, dental, vision, and matching 401K, a flexible work environment with remote, hybrid, or in-office options, and flexible time off including volunteer time off, vacation, sick, and 12 paid holidays.Key skills/competency
- Technical Writing
- B2B SaaS
- API Documentation
- Content Strategy
- Markdown
- Git
- JIRA
- Docs-as-Code
- Information Architecture
- User Experience
Skills & topics
- Technical Writer
- B2B SaaS
- API Documentation
- Technical Writing
- Content Strategy
- Documentation
- SaaS
- Remote
- Developer Documentation
- Information Architecture
How to get hired
- Tailor your resume: Highlight your 5+ years of technical writing experience, B2B SaaS background, and API documentation expertise.
- Showcase technical skills: Emphasize proficiency in Markdown, Git, JIRA, and "docs-as-code" environments.
- Demonstrate collaboration: Provide examples of working with engineering, product, and customer support teams.
- Quantify achievements: Use metrics to show how your documentation improved developer efficiency or user experience.
- Prepare for interviews: Be ready to discuss your content strategy approach and how you translate complex concepts.
Technical preparation
Master Markdown, Git, and JIRA.,Practice "docs-as-code" principles.,Familiarize with API documentation.,Study software development processes.
Behavioral questions
Describe a complex concept you simplified.,How do you ensure documentation accuracy?,How do you collaborate with technical teams?,How do you manage content strategy?
Frequently asked questions
- What is the salary range for the Technical Writer position at Experian?
- The base pay range for the Technical Writer position at Experian is $89,865 - $155,767 annually. Actual compensation will depend on factors such as work location, skills, experience, and education. The role is also eligible for variable pay and a comprehensive benefits package.
- Is the Technical Writer role at Experian remote?
- Yes, the Technical Writer position at Experian is advertised as remote. Experian offers a flexible work environment, allowing employees to work remotely, hybrid, or in-office.
- What kind of content will a Technical Writer create at Experian?
- A Technical Writer at Experian will create valuable content to simplify the use and integration of Experian's products. This includes documentation for new product features, API updates, integrations, and long-term content strategies to ensure discoverability for developers and everyday users.
- What are the key technical skills required for the Technical Writer role?
- Key technical skills for this Technical Writer role include proficiency with Markdown, Git, and JIRA, experience with "docs-as-code" environments, familiarity with version control systems and CI/CD pipelines, and an understanding of software development processes and API documentation.
- Does Experian value diversity and inclusion for Technical Writer applicants?
- Yes, Experian emphasizes its people-first, inclusive, and purpose-driven culture. They are an Equal Opportunity Employer and celebrate individual uniqueness. They also provide accommodations for individuals with disabilities.
- What experience is needed to be considered for the Technical Writer position at Experian?
- Experian requires a minimum of 5 years of experience in Technical Writing, particularly within B2B SaaS environments. Experience translating complex concepts, API documentation expertise, and familiarity with modern development workflows are also crucial.
- What are the benefits of working as a Technical Writer at Experian?
- Experian offers a comprehensive benefits package including medical, dental, vision, and matching 401K. They also provide a flexible work environment, flexible time off, and a great compensation package with a bonus plan.