Client Onboarding Consultant

Client Onboarding Consultant - Experian

Experian is a global data and technology company that powers opportunities for businesses and individuals worldwide. We leverage unique data, analytics, and software to innovate across financial services, healthcare, automotive, and more. As a FTSE 100 company listed on the London Stock Exchange (EXPN), we employ 23,300 people in 32 countries, with corporate headquarters in Dublin, Ireland. Learn more at experianplc.com.

About the Role

As a Client Onboarding Consultant, you will be responsible for the end-to-end setup of clients, users, products, and payers according to contractual agreements. Your role is crucial in ensuring successful client implementations by collecting necessary documentation, maintaining clear process status, and meeting timelines without delay. You will proactively identify and escalate any concerns regarding scope and deliverables to management. This role reports to the Client Onboarding Supervisor.

Key Responsibilities

• Review and verify the accuracy of all required documents, collaborating with clients and internal teams to complete onboarding tasks for successful implementation.
• Conduct onboarding client meetings, preparing and distributing agendas, meeting minutes, and collecting necessary documentation from clients.
• Collect relevant client information to accurately set up client accounts.
• Participate in all required internal and external meetings to support client onboarding.
• Maintain and share the status of assigned Client Onboarding tasks, updating all required applications.
• Document, obtain approvals for, and track all changes impacting client onboarding, communicating these changes to relevant parties.
• Proactively report any issues or concerns related to assigned Client Onboarding to Leadership for guidance.
• Develop strong relationships built on trust, transparency, and loyalty with clients and other teams.
• Maintain and achieve performance expectations.
• Assist with other assigned responsibilities as requested by Leadership.

Work Schedule

You will work a Central Time Zone schedule. This is a REMOTE role that can be located anywhere in the United States.

Qualifications

• Bachelor's degree or equivalent experience.
• Healthcare Revenue Cycle Experience is preferred.
• Proficiency with OneNote, Excel, and Teams.
• Salesforce experience.
• Basic knowledge of project management methodology and software tools.
• Understanding of computer systems, processes, and PC desktop applications.
• Familiarity with business unit products and operations.
• Knowledge of legislation and regulations affecting the business unit's industry.
• Limited travel required.

Benefits and Perks

Experian offers a great compensation package and bonus plan, core benefits including medical, dental, vision, and matching 401K. Enjoy a flexible work environment with options for remote, hybrid, or in-office work, and flexible time off including volunteer time off, vacation, and sick days, plus 12 paid holidays. Explore all benefits at https://yourexperianbenefits.com/cand-index.html.

Company Culture

At Experian, our people and culture are paramount. We foster an environment where everyone belongs and can excel, focusing on inclusion, authenticity, work/life balance, development, wellness, collaboration, and recognition. We've received global recognition, including World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024.

Compensation Details

The base pay range for this position is $50,992 - $88,386 annually. Individual pay is determined by work location and factors like job-related skills, experience, and education. This role is also eligible for a variable pay opportunity.

Equal Opportunity Employer

Experian is an Equal Opportunity Employer committed to diversity and inclusion. We encourage applications from all protected groups, including protected veterans and individuals with disabilities. If you require accommodation, please inform us at the earliest opportunity.

Key skills/competency

• Client Onboarding
• Consultant
• Project Management
• Account Setup
• Documentation
• Relationship Management
• Healthcare Revenue Cycle
• Salesforce
• Microsoft Excel
• Microsoft Teams