User Experience Engineer II

User Experience Engineer II - Expedia Group

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

User Experience Engineer II - Post-Booking Servicing

Our Technology Team partners with teams across Expedia Group to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction.

This User Experience Engineer II role sits within Expedia Group’s Book-to-Trip organization, in the Post-Booking Servicing area, which owns the experiences travelers use after they book, including managing cancellations, changes, refunds, and other servicing actions across brands. The team’s mission is to make it simple and stress-free for travelers to manage their trips on their own, reducing the need to contact support while improving satisfaction and loyalty.

This is a small, Austin-based engineering team that builds modern web and native mobile experiences, with web as the immediate priority. The team is cross-functional (back-end, full-stack, and front-end engineers) and this role is dedicated to front-end/UI engineering: building high-quality, performant interfaces using React and EG’s design system components (EGDS) in close partnership with UX and Product. A major current focus is evolving our post-booking flows into AI-powered servicing experiences that blend help center, virtual agent, and in-product tools into a coherent trip companion for travelers. As part of the broader Trips and Post-Booking ecosystem, this team’s work directly contributes to strategic goals like increasing traveler self-service, strengthening reliability and speed of our trip surfaces, and building a more contextual, personalized hub for managing booked trips.

In This Role, You Will

• Build, enhance, and maintain user-facing web experiences that are performant, accessible, and consistent with Expedia Group UX patterns and design systems across multiple products and domains.
• Translate product and UX requirements into robust front-end implementations using modern web technologies, including responsive layouts, modular components, and reusable interaction patterns.
• Collaborate with product managers, designers, and engineers to refine requirements, validate technical feasibility, and deliver high-quality, customer-centric solutions through iterative development.
• Implement and improve UI state management, data presentation, and client-side integrations with backend APIs, ensuring reliability, scalability, and clear contracts between services.
• Apply and advocate for best practices in usability, accessibility, testing, and code quality, contributing to shared standards, documentation, and cross-team reusability.
• Safely integrate and operate AI/ML‑enabled solutions that improve outcomes, including familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Human-Computer Interaction, a related technical field, or equivalent practical experience.
• 2+ years Professional experience implementing production web user interfaces, including building, testing, and shipping front-end features that integrate with backend APIs or services.
• Hands-on experience with core web technologies (HTML, CSS, JavaScript) and at least one modern UI framework or library, with ownership of features or components within a product or service.
• Experience collaborating in a cross-functional environment with design and product partners, using data and customer insights to inform implementation decisions.
• Familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products, with an understanding of how to safely integrate AI/ML‑enabled solutions in user experiences.

Preferred Qualifications

• Experience building and evolving shared UI components, design system integrations, or pattern libraries used across multiple products, teams, or domains at scale.
• Proven ability to design and implement front-end architecture concerns such as state management, performance optimization, accessibility, and test automation for complex user journeys.
• Experience defining and consuming RESTful or GraphQL APIs, contributing to API design discussions, and influencing data modeling to support intuitive and efficient UX flows.
• Demonstrated experience safely integrating AI/ML‑enabled capabilities into user interfaces (for example, recommendations, personalization, or assistive workflows) and iterating based on data and user feedback.
• Experience instrumenting UX for telemetry and experimentation, using metrics and user research to guide continuous improvement and inform future UX and technical decisions.

Compensation & Benefits

The total cash range for this position in Austin is $119,000.00 to $166,500.00. Employees in this role have the potential to increase their pay up to $190,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Key skills/competency

• User Experience Engineer
• Front-end Development
• React
• UI Engineering
• Web Technologies
• API Integration
• Accessibility
• Agile Development
• Cross-functional Collaboration
• AI/ML Integration