Technical Program Manager II

Introduction to the Team

The Servicing team at Expedia Group builds intuitive, scalable experiences that help travelers manage their trips, find answers, and resolve issues across all Expedia Group brands. As part of the broader Trip Companion organization, this team owns the end-to-end self-service journey on the web and help center. They partner closely with product, design, engineering, data, and operations to reduce customer effort, unlock contact center efficiency, and ensure travelers feel confident and supported throughout their journey.

Why Join Expedia Group?

Expedia Group is dedicated to shaping the future of travel by prioritizing people. Guided by their Values and Leadership Agreements, they foster an open, diverse, and welcoming culture where individual differences are celebrated. Employees benefit from a comprehensive package including exciting travel perks, generous time-off, parental leave, a flexible hybrid work model, and extensive career development resources, all designed to fuel a passion for travel and ensure a rewarding career journey.

In This Role, You Will

• Drive the planning, execution, and delivery of complex technical programs across multiple teams or domains, ensuring alignment with business objectives and technical strategy.
• Collaborate with engineering, product, and cross-functional stakeholders to define requirements, manage dependencies, and mitigate risks throughout the project lifecycle.
• Establish and refine program management processes, utilizing data-driven metrics to track progress, report status, and optimize outcomes.
• Manage program-level roadmaps, prioritize initiatives, and adapt plans in response to changing business needs or technical challenges.
• Safely integrate and operate AI/ML-enabled solutions that improve outcomes, ensuring responsible adoption of emerging technologies.
• Foster a culture of technical excellence, continuous improvement, and operational rigor across program activities.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field; or equivalent related professional experience.
• 2+ years of relevant professional experience in technical program management or related fields.
• Demonstrated experience managing multi-team or multi-service technical initiatives, including oversight of end-to-end delivery and cross-functional collaboration.
• Proven ability to drive system design discussions, manage API integration efforts, and support data modeling activities within the program scope.

Preferred Qualifications

• Experience delivering large-scale, distributed, or cloud-based programs with measurable business impact.
• Demonstrated success in leading cross-domain technical initiatives, including AI/ML-driven solutions or workflows.
• Proficiency in integrating and operating AI/ML-enabled systems, with a focus on safety, reliability, and performance.
• Strong track record of using data-driven decision making and continuous improvement to optimize program outcomes.
• Familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real-world products.

Location and Compensation

This hybrid role is based in Austin, requiring in-office presence at least three days a week. The total cash range for this position in Austin is $119,000.00 to $166,500.00, with potential to increase up to $190,500.00 based on sustained performance. Starting pay varies based on location, budget, skills, and experience. Relocation assistance is not offered for this role.

Key Skills/Competency

• Technical Program Management
• AI/ML Integration
• Cross-functional Collaboration
• Project Lifecycle Management
• Data-driven Decision Making
• System Design
• API Integration
• Roadmap Management
• Risk Mitigation
• Operational Rigor