eXpert Care Desk, Concierge - (Fixed Term) - (REMOTE)
eXp Realty · United States
- Hybrid
- Full-time
- $50,000 / year
- United States
Job highlights
- Provide remote customer service to real estate agents.
- Assist agents via ticketing system and virtual office.
- Resolve Level 1 inquiries efficiently and accurately.
- Offer exceptional white-glove service to all agents.
- Document all interactions meticulously in CRM.
About the role
About eXp Realty
Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us!
What You Will Do
Providing white glove service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system. Helping to direct agents to where they need to go for help in different areas of our company.
How You Will Make An Impact
- Serve as the first point of contact for agent inquiries via phone, email, virtual office and live chat.
- Provide timely and accurate responses to level 1 questions.
- Efficiently resolve agent issues, providing solutions that enhance their overall experience.
- Escalate complex issues to the relevant departments or senior staff as needed.
- Knowledge of joining application, onboarding process, and all eXp tools and resources
- Support all departments in addressing their Level 1 inquiries
- Provide exceptional, white-glove service to agents, consistently striving for the highest feedback ratings.
- Leverage the CRM ticketing system to meticulously document detailed and accurate notes on interactions with agents.
How You Will Grab Our Attention
- High school diploma required or equivalent years of applicable experience
- 0-2 years experience Real Estate experience strongly preferred
- Excellent written and verbal communication skills
- Excellent organizational skills
- Strong knowledge of Microsoft Office/Google Suite
- Real Estate experience preferred
- Excellent written and verbal communication skills
- Problem Solving Skills
- 2+ years in the Customer Service industry
If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply!
What eXp Provides
- Fully remote environment
- Paid Time Off
- 401k with 4% match (immediate vesting)
- Robust Medical, Dental, & Vision benefits
- Company provided equipment
- Monthly Technology Stipend
- FSA & HSA with employer contributions
- Health & Wellness incentives
- 100% Paid Parental Leave
EEO Statement
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
Key skills/competency
- Customer Service
- Virtual Environment Support
- Ticketing System
- Agent Support
- Communication Skills
- Problem Solving
- Microsoft Office
- Google Suite
- Real Estate Knowledge
- CRM
Skills & topics
- Customer Service Representative
- Remote
- Real Estate
- Virtual Office
- Ticketing System
- Agent Support
- Communication
- Problem Solving
- Microsoft Office
- Google Suite
- Fixed Term Contract
How to get hired
- Tailor your resume: Highlight customer service, real estate experience, and communication skills.
- Showcase virtual skills: Emphasize your proficiency with ticketing systems and virtual environments.
- Demonstrate problem-solving: Provide examples of how you resolved complex customer issues.
- Prepare for remote work: Discuss your ability to work independently and manage time effectively.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the work arrangement for the eXp Realty Customer Service Representative role?
- This is a fully remote position. eXp Realty is a work-from-anywhere company, and this specific role is open to candidates in the Central Time US. You will be working in a virtual office environment.
- Is this a permanent or contract position at eXp Realty?
- This is a 6-month, fixed-term contract position. While it's a temporary role, it offers a great opportunity to gain experience with a leading real estate brokerage.
- What are the required working hours for the Customer Service Representative?
- Candidates must be available to work 8:00 AM to 5:00 PM CST. This ensures consistent coverage for agents during core business hours.
- What kind of support does eXp Realty offer its remote employees?
- eXp Realty provides a comprehensive benefits package including paid time off, 401k with a match, medical, dental, and vision insurance, company-provided equipment, a monthly technology stipend, and wellness incentives.
- What specific skills are most important for the Customer Service Representative role at eXp Realty?
- The most important skills include excellent written and verbal communication, strong organizational abilities, proficiency in Microsoft Office/Google Suite, problem-solving skills, and at least 2 years of customer service experience. Real estate experience is strongly preferred.
- How does eXp Realty handle agent inquiries?
- eXp Realty uses a ticketing system within their virtual office environment to manage agent inquiries. As a Customer Service Representative, you will be the first point of contact, providing Level 1 support and escalating issues as needed.
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