27 days ago

Senior Analyst, Platform Technology

EXL

On Site
Full Time
$95,000
Noida, Uttar Pradesh, India
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Job Overview

Job TitleSenior Analyst, Platform Technology
Job TypeFull Time
Offered Salary$95,000
LocationNoida, Uttar Pradesh, India

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Job Description

About the Role

We are seeking a highly motivated Senior Analyst, Platform Technology to join our dynamic team at EXL. This role is crucial for ensuring the smooth operation and continuous improvement of our production systems.

Responsibilities

  • Maintain the Production Issues Tracking spreadsheet, ensuring accuracy and completeness.
  • Generate regular reports as defined, providing essential insights into system performance.
  • Produce ad-hoc reports as requested to support business needs and decision-making.
  • Anticipate future needs based on current usage patterns and make proactive recommendations.
  • Review daily reports and suggest modifications based on identified trends.
  • Interface with the Application Development and Database teams to address, define, and resolve problems.
  • Acknowledge and effectively communicate reported issues to relevant stakeholders.
  • Escalate issues based on their urgency and business impact to ensure timely resolution.

Key skills/competency

  • Senior Analyst
  • Platform Technology
  • Production Issues Tracking
  • Report Generation
  • Ad-hoc Reporting
  • Trend Analysis
  • Problem Resolution
  • Issue Escalation
  • Stakeholder Communication
  • Database Team Interface

Tags:

Platform Technology
Senior Analyst
Production Support
Issue Tracking
Report Generation
Data Analysis
Trend Analysis
Problem Solving
Technical Support
IT Operations

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How to Get Hired at EXL

  • Tailor your resume: Highlight your experience with production issue tracking and report generation, aligning keywords with the Senior Analyst, Platform Technology role at EXL.
  • Showcase problem-solving skills: In your application and during interviews, provide specific examples of how you've addressed and resolved technical issues, interfacing with development and database teams.
  • Understand EXL's business: Research EXL's services and client base to demonstrate how your analytical skills can benefit their platform technology operations.
  • Prepare for technical questions: Be ready to discuss your experience with data analysis, reporting tools, and issue escalation processes relevant to platform technology.

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