27 days ago
Senior Analyst, Platform Technology
EXL
On Site
Full Time
$95,000
Noida, Uttar Pradesh, India
Job Overview
Job TitleSenior Analyst, Platform Technology
Job TypeFull Time
Offered Salary$95,000
LocationNoida, Uttar Pradesh, India
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Job Description
About the Role
We are seeking a highly motivated Senior Analyst, Platform Technology to join our dynamic team at EXL. This role is crucial for ensuring the smooth operation and continuous improvement of our production systems.
Responsibilities
- Maintain the Production Issues Tracking spreadsheet, ensuring accuracy and completeness.
- Generate regular reports as defined, providing essential insights into system performance.
- Produce ad-hoc reports as requested to support business needs and decision-making.
- Anticipate future needs based on current usage patterns and make proactive recommendations.
- Review daily reports and suggest modifications based on identified trends.
- Interface with the Application Development and Database teams to address, define, and resolve problems.
- Acknowledge and effectively communicate reported issues to relevant stakeholders.
- Escalate issues based on their urgency and business impact to ensure timely resolution.
Key skills/competency
- Senior Analyst
- Platform Technology
- Production Issues Tracking
- Report Generation
- Ad-hoc Reporting
- Trend Analysis
- Problem Resolution
- Issue Escalation
- Stakeholder Communication
- Database Team Interface
How to Get Hired at EXL
- Tailor your resume: Highlight your experience with production issue tracking and report generation, aligning keywords with the Senior Analyst, Platform Technology role at EXL.
- Showcase problem-solving skills: In your application and during interviews, provide specific examples of how you've addressed and resolved technical issues, interfacing with development and database teams.
- Understand EXL's business: Research EXL's services and client base to demonstrate how your analytical skills can benefit their platform technology operations.
- Prepare for technical questions: Be ready to discuss your experience with data analysis, reporting tools, and issue escalation processes relevant to platform technology.
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