Impound Specialist I

@ Exeter Finance

Impound Specialist I

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. Every team member is integral to our success, whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices. Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Summary

The Impound Specialist I is responsible for monitoring, reviewing, and processing functions in accordance with impound requirements and timeliness. This role processes impound accounts with adherence to regulations, policies, and procedures. Responsibilities include reviewing potential impound accounts, performing calculations for recovery justifications or abandonment, processing accounts into and closing impound, and handling notifications from customers and relevant agencies.

Job Duties

• Handle assigned volume within impound processes per established SLA
• Service potential and actual impound calls with accuracy
• Complete end to end impound functions compliant with regulations
• Assist other departments and impound vendors as needed
• Perform other duties as assigned

Education and Work Experience

Applicants should have a high school diploma or equivalent, one year of experience in a servicing center environment, and preferred knowledge of impound processes. Familiarity with collections policies, the Fair Debt Collection Practices Act (FDCPA), and proficiency in Microsoft Office Suite (Excel and Word) are required. Strong verbal and written communication skills and the ability to maintain confidentiality are essential.

Key skills/competency

• Impound processing
• Regulatory compliance
• Customer service
• Collections
• SLA adherence
• Communication
• Microsoft Office
• Attention to detail
• Analytical skills
• Team collaboration