Remote Online Chat Representative
@ ExecutivePlacements.com - The JOB Portal

Hybrid
$50,000
Hybrid
Full Time
Posted 11 hours ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXX***** @executiveplacements.com
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Job Details

Position Summary

ExecutivePlacements.com's Remote Online Chat Representative provides exceptional customer support via live chat. You will be the first point of contact for customers seeking assistance, troubleshooting issues, and resolving problems in real-time.

Key Responsibilities

The role involves:

  • Responding promptly to customer inquiries via live chat.
  • Assisting customers with product inquiries, orders, account issues, billing, and technical support.
  • Troubleshooting issues and providing clear, actionable solutions.
  • Documenting and tracking customer interactions in CRM or help desk systems.
  • Escalating complex issues to supervisors or relevant departments.
  • Maintaining updated product knowledge, service offerings, and company policies.
  • Meeting or exceeding performance metrics on response and resolution time, and customer satisfaction.
  • Participating in training sessions to enhance skills.
  • Collaborating with team members to efficiently resolve customer issues.

Requirements

Candidates need to have proven customer service experience, especially in chat-based environments, strong written communication skills, problem-solving capabilities, and familiarity with customer support tools like Zendesk, Intercom, or Freshdesk. Ability to multitask and work remotely with minimal supervision is essential.

Preferred Qualifications

Experience in remote customer support or e-commerce, tech, or SaaS environments, familiarity with AI-powered chatbots, and multilingual skills (e.g., Spanish, French) are a plus.

Work Environment

This is a fully remote position offering flexible work hours. Candidates must have a quiet, dedicated workspace, reliable internet, and required software. Team collaboration is done through online platforms like Slack and Zoom.

Benefits

Competitive hourly rate or salary, career advancement opportunities, health insurance, retirement plans, paid time off, sick leave, and holidays.

Key skills/competency

  • Customer Service
  • Live Chat
  • CRM
  • Troubleshooting
  • Communication
  • Remote Work
  • Multitasking
  • Problem Solving
  • Technical Support
  • Team Collaboration
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How to Get Hired at ExecutivePlacements.com - The JOB Portal

🎯 Tips for Getting Hired

  • Research ExecutivePlacements.com's culture: Understand their service approach and values.
  • Customize your resume: Highlight remote customer support experience.
  • Emphasize live chat skills: Include related accomplishments.
  • Prepare for scenario-based questions: Review common troubleshooting queries.

📝 Interview Preparation Advice

Technical Preparation

Review CRM software usage.
Practice live chat simulation.
Brush up on troubleshooting techniques.
Test reliable internet and computer setup.

Behavioral Questions

Describe remote work challenges.
Explain handling multiple customer chats.
Give an example of problem resolution.
Discuss adapting to flexible shifts.

Frequently Asked Questions