L2 Desktop Support Engineer @ Excis Compliance
placeBengaluru East, Karnataka, India
attach_money ₹600,000
businessOn Site
scheduleFull Time
Posted 1 day ago
Your Application Journey
Interview
Email Hiring Manager
****** @excis.com
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Job Details
About the Role
Excis is a global IT support leader driven by innovation and collaboration. We are hiring a L2 Desktop Support Engineer in Bangalore, India. Join our family-like environment to manage hardware, software, and IT assets across multiple locations.
What You'll Do
- Provide onsite and remote support for Windows and Apple devices.
- Handle IMAC tasks and troubleshoot across multiple platforms including VIP/executive users.
- Manage hardware refreshes, warranty repairs, printer and AV system setups.
- Control inventory, asset tagging, and regular reporting.
- Coordinate equipment shipments, returns, vendor repairs and support new hire onboarding.
Requirements
- 3–5 years of IT support experience with Windows 10, macOS, Microsoft Office, and OS deployment.
- Strong networking basics and experience with printers, AV systems, and executive support.
- Excellent customer service, communication, organization, multitasking, and documentation skills.
- Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, help desk or call center background.
Benefits
At Excis, your work matters. You will join a dynamic, hands-on team that values professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and contribute to a global IT leader.
Key skills/competency
- IT Support
- Desktop Support
- Windows 10
- macOS
- Networking
- Asset Management
- Printer Support
- AV Systems
- Customer Service
- Technical Troubleshooting
How to Get Hired at Excis Compliance
🎯 Tips for Getting Hired
- Research Excis's culture: Understand their global IT support mission.
- Customize your resume: Highlight IT support and asset management skills.
- Network online: Connect with current employees on LinkedIn.
- Prepare technical details: Showcase troubleshooting expertise and certifications.
📝 Interview Preparation Advice
Technical Preparation
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Review Windows and macOS troubleshooting steps.
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Practice asset management and reporting tasks.
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Refresh networking basics and hardware skills.
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Study printer and AV system setups.
Behavioral Questions
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Describe a challenging support situation handled.
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Explain your teamwork in technical support.
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Discuss multitasking experience in IT support.
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Share a customer service success story.
Frequently Asked Questions
What technical skills does Excis seek for the L2 Desktop Support Engineer role?
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How important is customer service for the L2 Desktop Support Engineer at Excis?
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What industry experience is preferred for applying to Excis?
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How does Excis support career growth for the L2 Desktop Support Engineer?
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