L2 Desktop Support Engineer
@ Excis Compliance

Bengaluru East, Karnataka, India
₹600,000
On Site
Full Time
Posted 24 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXXXX****** @excis.com
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Job Details

About the Role

Excis is a global IT support leader driven by innovation and collaboration. We are hiring a L2 Desktop Support Engineer in Bangalore, India. Join our family-like environment to manage hardware, software, and IT assets across multiple locations.

What You'll Do

  • Provide onsite and remote support for Windows and Apple devices.
  • Handle IMAC tasks and troubleshoot across multiple platforms including VIP/executive users.
  • Manage hardware refreshes, warranty repairs, printer and AV system setups.
  • Control inventory, asset tagging, and regular reporting.
  • Coordinate equipment shipments, returns, vendor repairs and support new hire onboarding.

Requirements

  • 3–5 years of IT support experience with Windows 10, macOS, Microsoft Office, and OS deployment.
  • Strong networking basics and experience with printers, AV systems, and executive support.
  • Excellent customer service, communication, organization, multitasking, and documentation skills.
  • Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, help desk or call center background.

Benefits

At Excis, your work matters. You will join a dynamic, hands-on team that values professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and contribute to a global IT leader.

Key skills/competency

  • IT Support
  • Desktop Support
  • Windows 10
  • macOS
  • Networking
  • Asset Management
  • Printer Support
  • AV Systems
  • Customer Service
  • Technical Troubleshooting
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How to Get Hired at Excis Compliance

🎯 Tips for Getting Hired

  • Research Excis's culture: Understand their global IT support mission.
  • Customize your resume: Highlight IT support and asset management skills.
  • Network online: Connect with current employees on LinkedIn.
  • Prepare technical details: Showcase troubleshooting expertise and certifications.

📝 Interview Preparation Advice

Technical Preparation

Review Windows and macOS troubleshooting steps.
Practice asset management and reporting tasks.
Refresh networking basics and hardware skills.
Study printer and AV system setups.

Behavioral Questions

Describe a challenging support situation handled.
Explain your teamwork in technical support.
Discuss multitasking experience in IT support.
Share a customer service success story.

Frequently Asked Questions