L1 Desktop Support Engineer IN at Excis Compliance | Apply at Excis Compliance | Jobs near Bengaluru East

About the role

L1 Desktop Support Engineer at Excis Compliance - India

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive L1 Desktop Support Engineer to deliver first-line end-user technical support across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

Company Highlights:

Clients in 190+ countries
6000+ Engineers
200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do

Serve as the first point of contact for end users and VIP users, perform initial triage and basic troubleshooting for hardware, software, and network issues, and resolve common incidents including password resets, printer errors, application issues, and connectivity checks.
Log, monitor, and manage all service requests and incidents in ITSM tools (ServiceNow, MSE, or similar), follow SOPs and knowledge base guidelines, and escalate complex or unresolved tickets to L2/L3 teams with complete documentation.
Deliver professional and courteous support with clear communication, track ticket status closely, ensure SLAs are met, and prioritize high-impact requests for VIP users efficiently.

Requirements

2–5 years of professional experience in an L1 desktop support or helpdesk role.
Hands-on experience using ITSM tools such as ServiceNow, MSE, or equivalent systems.
Solid understanding of ticket lifecycle management, including creation, categorization, escalation, and closure.
Proficiency with Windows 10/11, Microsoft Office (Outlook, Teams, etc.), printers, USB devices, and basic networking (IP configuration, ping tests).
Good verbal and written English communication skills, ability to work independently, and experience supporting VIP users with time-sensitive requests.

Benefits

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in India and be at the forefront of IT support excellence!

Key skills/competency

L1 Desktop Support Engineer
End-User Support
Technical Triage
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
ITSM Tools
ServiceNow
Windows 10/11
VIP User Support

How to get hired

Tailor your resume: Highlight your 2-5 years of L1 desktop support experience and proficiency with ITSM tools like ServiceNow.
Showcase technical skills: Emphasize your experience with Windows 10/11, Microsoft Office, printers, and basic networking.
Demonstrate communication ability: Detail your experience supporting VIP users and your strong verbal/written English skills.
Prepare for technical questions: Be ready to discuss troubleshooting scenarios and your understanding of ticket lifecycle management.
Express cultural fit: Convey your proactive approach and collaborative spirit to align with Excis's growth-oriented culture.

Frequently asked questions

What are the typical work hours for an L1 Desktop Support Engineer at Excis Compliance in India?

While specific shifts can vary, L1 Desktop Support Engineer roles often require availability during core business hours. Given Excis's global presence, there might be opportunities for different shifts, but the primary focus will be on providing timely support to users within India. It's best to clarify exact shift patterns during the interview process.

Does Excis Compliance offer opportunities for career growth for L1 Desktop Support Engineers?

Absolutely. Excis emphasizes a growth-oriented culture and encourages continuous learning. As an L1 Desktop Support Engineer, you can expect opportunities to advance to L2/L3 support roles, specialize in certain technologies, or take on more responsibilities within the IT support team as you gain experience and demonstrate your capabilities.

What is the expected client interaction for an L1 Desktop Support Engineer at Excis?

As an L1 Desktop Support Engineer, you will serve as the primary point of contact for end-users, including VIP users. Your role involves delivering professional and courteous support, performing initial triage, and resolving common IT issues, all while maintaining clear communication and ensuring user satisfaction.

How does Excis Compliance utilize ITSM tools for L1 Desktop Support Engineer roles?

Excis actively uses ITSM tools like ServiceNow or MSE for managing service requests and incidents. As an L1 Desktop Support Engineer, you will be responsible for logging, monitoring, and updating tickets within these systems, ensuring all actions are documented, and adhering to established SOPs and knowledge base guidelines.

What kind of technical environment can I expect as an L1 Desktop Support Engineer at Excis?

You can expect to work with a diverse range of technologies, primarily focusing on end-user computing environments. This includes supporting Windows 10/11 operating systems, Microsoft Office suite, printers, USB devices, and basic network connectivity issues. You will also gain exposure to various hardware and software configurations common in enterprise settings.

L1 Desktop Support Engineer IN

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