Client Coordinator @ ExamWorks
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Job Details
Overview
Organized, outgoing, and love making things happen? ExamWorks is seeking a Client Coordinator to service inquiries from clients, physicians, nurses, or any representative on behalf of a client. This role involves data preparation, data entry, data tracking, documentation, and filing, all executed with a high degree of quality customer service and strict adherence to regulatory and company standards.
Essential Job Functions
- Handle and promptly respond to inquiries regarding questions, report status, or concerns.
- Utilize various systems and databases to enter or retrieve client information.
- Maintain constant communication with the QA department regarding workflow.
- Contact providers, update databases, file and archive cases.
- Ensure client information is current and documented as per guidelines.
- Perform clerical duties including typing, filing, emailing, and proofreading.
- Assist in resolution of customer complaints and quality assurance issues.
- Adhere to state, federal, and HIPAA regulations at all times.
Qualifications
The ideal candidate has a high school diploma or equivalent along with at least one year of clerical experience, preferably in a medical or insurance setting. Proficiency in Microsoft Word, Outlook, Excel, and general computer tasks is essential. The candidate must be a qualified typist with at least 40 WPM and possess excellent communication skills, great attention to detail, and the ability to work both independently and as part of a team.
About ExamWorks
ExamWorks is a leading provider of innovative healthcare services, delivering solutions such as independent medical examinations, peer reviews, and document management. The work environment is fast-paced with competitive benefits including medical, dental, vision, paid time off, and a 401k plan.
Work Schedule
This full time remote position requires work Monday to Friday from 10:30am - 7pm CST, with training from 8am - 4:30pm CST.
Key skills/competency
- customer service
- data entry
- documentation
- communication
- quality assurance
- client support
- HIPAA
- clerical
- data tracking
- compliance
How to Get Hired at ExamWorks
🎯 Tips for Getting Hired
- Research ExamWorks: Understand their healthcare services and work culture.
- Customize your resume: Highlight relevant customer service and data skills.
- Tailor your application: Emphasize data entry and compliance experience.
- Prepare for interviews: Review quality assurance and clerical scenarios.