BizOps Strategy and System Lead

About ExaCare AI

ExaCare AI is a leading health tech company on a mission to build the AI operating system for post-acute care. Our platform turns messy, unstructured referral packets into clear clinical insights and next steps, so teams can make faster, safer placement decisions with less administrative burden. Today, ExaCare AI powers more than 1,500 facilities, and is growing rapidly.

We recently raised a $30M Series A led by Insight Partners, and are bringing world-class talent together to transform healthcare. If you like building, learning, and want to make a real impact, come join us!

About The Role

ExaCare AI is hiring a BizOps Strategy and Systems Lead to help design, build, and scale the operational infrastructure that powers our rapidly expanding BizOps team. We are looking for someone to own and stand up the BizOps Strategy and Systems function. This is a mission critical role needed for ExaCare to sustain and accelerate its current growth trajectory. This role will play a central part in shaping how ExaCare’s operations scale over the next several years.

Working closely with the VP of Ops, this individual will focus on building the systems, workflows, and internal tooling necessary to enable our team to operate efficiently. They will be tasked with thinking through how we can feasible go from 1,500 facilities to more than 10,000 facilities. This person will be foundational in identifying operational bottlenecks and leveraging data and insights to improve how our teams work and implement scalable solutions that increase the speed and capacity needed for ExaCare to achieve its goals.

The role requires someone who enjoys diving into complex operational and technical workflows, redesigning processes, and building systems that allow teams to execute more effectively at scale. They will work cross functionally with product and engineering teams to automate manual work and develop internal tools that support customer onboarding and broader business operations.

This role is ideal for someone who enjoys operating at the intersection of strategy and execution, and is motivated by building the foundational systems that will allow ExaCare to scale.

What You’ll Do

• Evaluate how our BizOps customer onboarding and implementation teams work today and design operational systems that improve efficiency and team capacity as we scale
• Identify manual, repetitive, or fragile workflows and develop scalable solutions through automation, internal tooling, and process redesign
• Partner closely with product and engineering to translate operational pain points into custom tools and automations
• Use data and operational insights to identify risk areas, surface opportunities, and recommend improvements as we continue to expand our product and verticals; this could include establishing new processes, adoption of third-party tools, internal automation or other development, new role hirings
• Own and prioritize the roadmap for operational improvements across BizOps, ensuring the highest impact initiatives are executed as the company scales
• Support special projects and strategic initiatives related to scale, process excellence, and operational maturity
• Standup, manage and grow the BizOps Strategy & System function and team

What You’ll Bring

• 5+ years of experience in management consulting, strategy, business operations or similar functions in high-growth tech-forward environments
• Experience in a high growth tech SaaS environment is strongly preferred
• Bachelor’s degree in Business, Engineering, CS, or a related field
• Demonstrated ability to work on and understand technically complex projects and program manage workflows
• Strong analytical and structured problem-solving skills, with the ability to go deep into operational details
• Experience building or improving systems, workflows, and operational processes that support scale
• A strong track record of moving from problem identification to successful implementation, especially in ambiguous environments
• Comfortable working closely with technical product and engineering teams to scope and implement internal tools, automations, or process improvements
• Prior experience managing teams and leading cross-functional initiatives with significant ownership
• Excellent communication and stakeholder management skills, with strong analytical and structured problem solving abilities

Benefits + Perks

• Competitive salary and equity in a high-growth startup
• Flexible PTO, take what you need
• Medical, dental, and vision coverage
• Great startup culture, including company off-sites
• High-achieving team, including ex-Amazon engineers and alumni of Bain, BCG, Goldman Sachs, and more

An insight into our Core Values

• Only the Best Belong Here We are unapologetic about talent. This should be the best team you have ever been on. Protecting that standard is how we honor each other’s time, ambition, and craft.
• The Patient is Downstream of Every Decision At the end of the day, this is about the patient. We get there by deeply respecting post-acute operators and partners, because their work is the path our software travels to create better care.
• Raise the Bar on Ownership We grow because people here go beyond the minimum. We invest extra effort, care, and ownership into what we build.
• The World is Moving Fast. We move Faster. This is a race. We work hard, we move early, and we stay ahead of problems and competitors. If we slow down, someone else will pass us.
• Radical Candor, Zero Politics. We say what’s true, early, and we keep communication direct and clean so the team can move.
• Bring Good Vibes and Win Together We win as a team. We bring energy, support each other, and make the workplace somewhere people are excited to show up to.

If this sounds like you, we'd love to have a chat!

Key skills/competency

• Business Operations
• Strategy
• Systems Design
• Process Improvement
• Automation
• Internal Tooling
• Project Management
• Cross-functional Collaboration
• Data Analysis
• SaaS