SVP Customer Advisory Services

SVP Customer Advisory Services

As SVP Customer Advisory Services, you will act as a senior strategic advisor to EVS customers, supporting executive stakeholders in navigating technology transitions, operational transformation, and long-term infrastructure strategy within the media industry. You will engage customers at the earliest stages of their decision journey, helping them define priorities, explore future operating models, and shape long-term investment roadmaps. Operating as a trusted advisor, you will translate industry trends and technological developments into strategic insights that drive business outcomes and strengthen EVS’s position as a long-term partner. This role reports to the Global SVP Strategy & Business Development and works in close collaboration with Sales, Account Management, Solution Architects, Marketing & Solutions, Customer Experience & Technology, and the CTO organization. This position is open worldwide, ideally located close to one of Our offices | EVS.

Job Description

Executive Advisory & Strategic Engagement

• Act as a trusted advisor to senior leaders in broadcast and media organizations
• Lead strategic discussions on infrastructure evolution, transformation, cloud, automation, and long-term investments
• Help customers frame challenges and define transformation strategies

Early Customer Engagement

• Engage customers early in their decision journey, before formal opportunities exist
• Support definition of priorities, transformation scenarios, and long-term roadmaps
• Influence future RFPs and investment decisions through early advisory

Strategic Account Collaboration

• Partner with Account and Key Account Managers on long-term engagement strategies
• Contribute to executive briefings, workshops, and account planning
• Position EVS as a strategic transformation partner

Advisory-to-Execution Transition

• Align with Sales and Solution Architects to convert advisory engagements into opportunities
• Ensure clear understanding of customer priorities and strategic direction

GSU Collaboration & Market Feedback

• Contribute to Global Solution Units through market insights and customer feedback
• Support evolution of solution roadmaps and business models

Strategic Alignment & Thought Leadership

• Participate in strategic discussions with leadership on complex customer needs
• Represent EVS in industry events and thought leadership initiatives
• Share insights on market trends, customer priorities, and competitive landscape

Profile

• Significant experience in broadcast, media technology, or related industries
• Proven track record engaging with senior executive stakeholders
• Experience in technology strategy, transformation programs, or complex infrastructures
• Strong understanding of industry trends and emerging technologies
• Solid understanding of media production ecosystems and broadcast workflows
• Ability to connect domain expertise with EVS’s broader solution portfolio
• Capacity to operate across multiple domains while maintaining strategic perspective

Soft Skills

• Strong strategic advisory and consulting mindset
• Excellent executive communication skills
• Ability to simplify complex technical topics into business value
• Strong relationship-building capabilities at senior levels
• High level of influence and credibility
• Cross-functional collaboration across Sales, Marketing, Technology, and R&D
• Autonomous, structured, and outcome-oriented

Languages

• Full proficiency in English
• Any other language is an asset.

Offer

Becoming part of the EVS team means receiving a competitive salary aligned with your skills and market standards, along with a wide range of wellness and healthcare benefits. Our flexible schedules and hybrid working policies help support work–life balance. EVS also provides opportunities for career growth, internal mobility, and a broad range of training programs. You will join a friendly, lively, and inclusive environment that values motivation and ambition. Visit our website to learn more about why you should join EVS!

Key skills/competency

• Strategic Advisory
• Media Technology
• Customer Engagement
• Transformation Programs
• Executive Communication
• Industry Trends
• Business Outcomes
• Relationship Building
• Broadcast Workflows
• Technology Strategy