Transaction Support Specialist
@ Evotym

Hybrid
€45,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXX****** @evotym.com
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Job Details

About The Client

Our client is a modern fintech company specializing in payment processing and crypto gateways, with a strong focus on the iGaming sector. They operate as a high-risk PSP, prioritizing structure, transparency, and disciplined execution as they scale toward ISO-quality standards.

Role Overview

The Transaction Support Specialist joins the operations team to ensure smooth transaction flows across multiple payment systems. This role focuses on control, coordination, and calm problem-solving to keep processes transparent and clients informed.

What You’ll Do

  • Monitor daily transaction flows and detect anomalies.
  • Handle partner inquiries and provide timely updates.
  • Escalate incidents to IT, ML, and finance teams.
  • Maintain clear documentation and create analytics in Excel.
  • Build and update an internal knowledge base.
  • Occasionally respond to alerts outside working hours.

What We’re Looking For

Minimum 6 months experience in fintech, payment operations, or transaction monitoring. Must understand financial transaction processing, be detail-oriented, structured, and reliable under pressure. Strong Excel skills and basic API documentation understanding are required. Proficiency in English and Russian is essential.

Nice to Have

Experience with support or ticketing systems such as Zendesk, Jira, or Freshdesk. Analytical thinking and familiarity with escalation processes are additional assets.

Work Setup

This is a full-time role preferably based in Riga, with remote possibilities within the EU. Occasional alerts outside standard hours and a clear career growth path are provided.

Key skills/competency

  • Transaction monitoring
  • Payment processing
  • Escalation
  • Documentation
  • Excel
  • API
  • Fintech
  • Problem-solving
  • Communication
  • Analytical
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How to Get Hired at Evotym

🎯 Tips for Getting Hired

  • Research Evotym's culture: Study their mission and fintech focus.
  • Customize your resume: Highlight transaction monitoring experience.
  • Prepare for interview: Emphasize Excel and API skills.
  • Show attention to detail: Use specific past examples.

📝 Interview Preparation Advice

Technical Preparation

Review Excel advanced functions.
Understand API usage basics.
Familiarize with ticketing tools.
Practice data anomaly detection.

Behavioral Questions

Describe calm problem-solving under pressure.
Explain effective teamwork in cross-department situations.
How do you prioritize partner inquiries?
Discuss handling unexpected alerts.

Frequently Asked Questions