SaaS Administrator, Enterprise Applications

SaaS Administrator, Enterprise Applications at Evolent

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of a fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.

Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.

Join Evolent for the mission. Stay for the culture.

What You'll Be Doing:

The SaaS Administrator, Enterprise Applications is responsible for managing the full lifecycle of SaaS applications across the organization. This includes discovering, optimizing, securing, and governing SaaS usage to maximize business value and ensure compliance. This role also supports administration functions of enterprise platforms including Jira, Confluence, Jira CMDB, Statuspage.

• Manage the SaaS life cycle: discover SaaS usage, manage SaaS configuration policies, optimize SaaS entitlements, automate SaaS-related employee onboarding and offboarding processes, measure and publish reports on SaaS usage and costs for IT leadership
• Collaborate with digital workplace engineering & security teams to establish and document SaaS configuration, security controls, compliance requirements and processes to continually identify vulnerabilities in configuration and noncompliant usage of SaaS apps
• Administer and optimize Atlassian platforms (Jira, Confluence, Statuspage, Jira CMDB, JSM Operations, Atlassian Analytics), including migrations, workflow analysis, automation, and integration of third-party apps
• Integrate SaaS and enterprise platforms to enable and streamline IT processes (e.g., ITSM, IAM, ITAM) and business workflows, facilitating tool adoption by understanding stakeholder requirements, managing implementations, and conducting testing and User Acceptance Testing (UAT)
• Produce usage reports and perform system health checks
• Engage with vendors’ support teams to resolve platform issues
• Create and communicate knowledgebase articles to support IT staff and minimize support overhead
• Ensure that the needs of all customers are met accurately and in a timely fashion, as documented in team Service Level Agreements (SLAs)
• Continue to improve technical expertise through research and identification of new processes and technical alternatives to resolve problems and/or implement continuous improvement
• Adhere to and advocate all requirements of IT Privacy and Security Policies and Procedures
• Participate and contribute to project and team meetings. Transfer knowledge, share expertise, and continuously mentor and collaborate with other members of the team

Required Qualifications:

• Bachelor’s degree in IT or related field
• 3+ years of experience in IT operations, SaaS administration, and supporting datacenter and cloud-based Atlassian applications (Jira, Confluence, Crowd)
• Strong analytical, problem-solving, collaboration, and documentation skills
• Familiarity with ITSM, IAM, CMDB systems
• Experience working with audit, privacy, and security requirements, including SOC2, and HIPAA
• Ability to work in a dynamic environment, including the ability to manage and prioritize tasks while maintaining a service-oriented work ethic
• Must be very detail-oriented, organized and able to work independently to support multiple complex projects simultaneously in a fast-paced environment
• Experience with automation/scripting tools (e.g., PowerShell, Bash, Python) is preferred
• Ability to learn new technologies and explain technical issues to diverse audiences is preferred
• Relevant certifications, such as ITIL® Foundation Certification and Atlassian cloud certifications, are preferred

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Key skills/competency:

• SaaS Administration
• Atlassian Platform Management
• Jira & Confluence
• ITSM & IAM
• CMDB Systems
• Compliance & Security (SOC2, HIPAA)
• Automation & Scripting (PowerShell, Python)
• SaaS Lifecycle Management
• Data Center Operations
• Vendor Management