Account Manager

Your Future Evolves Here

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.

Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.

Join Evolent for the mission. Stay for the culture.

What You’ll Be Doing:

The Account Manager will have a unique insight into the various idiosyncrasies of individual markets and be directly and indirectly responsible for their outputs.

Collaboration Opportunities:

• Serving as a consultative partner, helping to identify opportunities for growth within health plan specialty management and Evolent.
• Partner with Evolent central Strategic Account resources to implement relationship best practices and drive value communication and satisfaction at all levels of the partner organization.

What You Will Be Doing:

• Proactively manage client operational end to end resolution in a timely manner.
• Client-facing for all associated role responsibilities.
• Development and management of monthly, quarterly, and annual client reporting. In addition to quality review and client Q&A reporting.
• Understand and monitor performance to PG/SLA expectations.
• Track and/or monitor a client’s requirements/projects to the agreed-upon specifications.
• Run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Experts (SME).
• Take a proactive approach to managing the client and anticipating needs to ensure satisfaction and a continued business relationship.
• Maintains a sound knowledge of the client’s business and a comprehensive knowledge of Evolent’s specialty products and services.
• Demonstrate general awareness of standardized and documented Evolent structure, functional objectives, and capabilities to manage client expectations.
• Serve as a liaison between the client and key Evolent stakeholders related to issues, client projects, and initiatives.
• Collaborate with internal stakeholders to resolve issues or find solutions.
• Utilize Evolent systems and tools to effectively field questions and manage client requirements efficiently (i.e. reporting, eligibility files, provider files).
• Review and validate accuracy of client deliverables prior to external distribution.

Qualifications - Required and Preferred:

• Bachelors’ Degree or equivalent work experience - Required.
• Ability to find creative solutions in an ever-changing and growing environment - Required.
• This role requires approximately 25% travel - Required.
• Recognize when action is required to support a client without being prompted - Required.
• Effectively manages prioritization and creates appropriate action plan and follows through - Required.
• Public speaking experience and excellent oral and written communication skills - Required.
• Microsoft Office (Word, Outlook, Excel, PowerPoint) Intermediate Experience - Required.
• Team player, Problem solver and Self Motivated – Required.
• Exceptionally high “Emotional Intelligence” and able to connect with diverse constituents, actively listen, and identify key areas of sensitivity – Preferred.
• 2 years of Account Management healthcare experience – Preferred.

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Key skills/competency

• Client Relationship Management
• Healthcare Industry Knowledge
• Strategic Account Growth
• Operational Resolution
• Performance Monitoring
• Reporting and Analytics
• Stakeholder Communication
• Problem Solving
• Proactive Client Engagement
• Microsoft Office Suite