AI Workflow Adoption Lead

About EviSmart

EviSmart is a company with 300 people, operating with two hubs: Vancouver HQ and Manila operations. We've achieved 145% year-over-year SaaS growth, indicating strong market response. Our single platform serves customers in 28 countries, acting as the dental industry's Autopilot. We also have an in-house AI model research and development team focused on building proprietary intelligence.

The Problem We're Solving

Most AI rollouts fail not because the tools are wrong, but because nobody owns the behavior change. EviSmart's business teams—sales, customer success, finance, product, marketing—have access to powerful AI tools. The gap isn't the technology; it's that adoption is uneven. This role exists to close that gap by mapping how each function actually works, identifying where AI creates real leverage, building playbooks that make adoption stick, and tracking usage until it's no longer an experiment.

Why This Role, Right Now

EviSmart has the tools. What it needs now is someone who can operationalize them across every business function. This isn't about presenting a framework; it's about doing the work: shadowing teams, building function-specific prompt libraries, running adoption sprints, and iterating until usage holds. The 2026 roadmap assumes AI is embedded in how the business runs, and this role is crucial to making that a reality.

A Note from the Team

“This isn't a strategy role. We don't need decks about AI potential — we need someone who will sit with our CS team on Monday, understand how they actually work, and hand them something useful by Friday. If you've driven a real software rollout across multiple functions and you know what it takes to get a skeptical ops lead to actually change how they work, that's the person we're looking for.”— Paolo Kalaw, CEO, EviSmart

What You’ll Own

• Map workflows across all business functions — sales, customer success, finance, product, and marketing — to identify where AI creates the highest leverage.
• Build function-specific prompt libraries: how a CS rep uses Cowork differently from a finance analyst or a sales rep.
• Create role-specific onboarding templates, workflow SOPs, and quick-reference guides each team can follow independently.
• Run adoption sprints per function — track weekly active usage, identify resistance, and iterate on playbooks until usage becomes habit.
• Navigate strong, opinionated team leads to earn genuine buy-in — not compliance.
• Maintain a living internal AI workflow wiki covering all business functions, kept current as tools and workflows evolve.

What You'll Get

• Direct ownership of how AI gets embedded into EviSmart's operations — a rare mandate with visible, measurable impact from week one.
• Access to Claude, Cursor, and LLM-powered workflows built in-house — you're using the tools you're rolling out.
• A company where AI is a strategic priority, not a side project — leadership is bought in and the resources follow.
• Clear growth path: as EviSmart scales, the complexity and scope of this role scales with it.
• Competitive compensation with salary range disclosed at offer.

How We Work

We ship before we’re 100% certain. We write things down because we have two offices and memory is lossy. We debate loudly and move without resentment. We treat the customer’s real problem as more important than an elegant internal process. If you’ve spent time waiting for permission to try something obvious — you’ll notice the difference here immediately.

The Difference Between Roles

“EviSmart already has an AI and automation engineer. How is this role different? The AI & Automation Engineer builds and integrates technical systems. This role changes how people work. The automation engineer builds the infrastructure; you drive adoption of the tools that run on top of it. One without the other means either powerful systems nobody uses, or enthusiastic users with no reliable foundation underneath. The roles are complementary — and both are necessary for EviSmart's AI-first roadmap to actually land.”— EviSmart Talent Team

What We Need

• Proven experience owning a software rollout across multiple business functions — ideally spanning revenue, finance, and customer success simultaneously.
• Daily hands-on use of Claude, ChatGPT, or equivalent AI tools for at least 6 months; can write effective, function-specific prompts on the spot without preparation.
• Comfortable presenting to and earning genuine buy-in from experienced, opinionated business leads — not just facilitation, but real persuasion.
• Strong written communicator who produces SOPs and playbooks that senior operators actually follow.
• Background in revenue ops, customer success operations, management consulting, or SaaS implementation.
• Able to work async across distributed teams and time zones when needed.

Key skills/competency

• AI Workflow Adoption
• Business Process Mapping
• Change Management
• SaaS Implementation
• Prompt Engineering
• User Adoption
• Operational Excellence
• Cross-functional Collaboration
• SOP Development
• AI Tool Integration