AI Workflow Adoption Lead
EviSmart™ · Vancouver, BC
- On site
- Full-time
- CA$100,000 / year
- Vancouver, BC
Job highlights
- Drive AI adoption across business functions.
- Map workflows and build AI playbooks.
- Shadow teams, iterate on usage.
- Earn buy-in from opinionated leads.
- Impact AI integration from week one.
About the role
About EviSmart
EviSmart is a company with 300 people, operating with two hubs: Vancouver HQ and Manila operations. We've achieved 145% year-over-year SaaS growth, indicating strong market response. Our single platform serves customers in 28 countries, acting as the dental industry's Autopilot. We also have an in-house AI model research and development team focused on building proprietary intelligence.
The Problem We're Solving
Most AI rollouts fail not because the tools are wrong, but because nobody owns the behavior change. EviSmart's business teams—sales, customer success, finance, product, marketing—have access to powerful AI tools. The gap isn't the technology; it's that adoption is uneven. This role exists to close that gap by mapping how each function actually works, identifying where AI creates real leverage, building playbooks that make adoption stick, and tracking usage until it's no longer an experiment.
Why This Role, Right Now
EviSmart has the tools. What it needs now is someone who can operationalize them across every business function. This isn't about presenting a framework; it's about doing the work: shadowing teams, building function-specific prompt libraries, running adoption sprints, and iterating until usage holds. The 2026 roadmap assumes AI is embedded in how the business runs, and this role is crucial to making that a reality.
A Note from the Team
“This isn't a strategy role. We don't need decks about AI potential — we need someone who will sit with our CS team on Monday, understand how they actually work, and hand them something useful by Friday. If you've driven a real software rollout across multiple functions and you know what it takes to get a skeptical ops lead to actually change how they work, that's the person we're looking for.”
— Paolo Kalaw, CEO, EviSmart
What You’ll Own
- Map workflows across all business functions — sales, customer success, finance, product, and marketing — to identify where AI creates the highest leverage.
- Build function-specific prompt libraries: how a CS rep uses Cowork differently from a finance analyst or a sales rep.
- Create role-specific onboarding templates, workflow SOPs, and quick-reference guides each team can follow independently.
- Run adoption sprints per function — track weekly active usage, identify resistance, and iterate on playbooks until usage becomes habit.
- Navigate strong, opinionated team leads to earn genuine buy-in — not compliance.
- Maintain a living internal AI workflow wiki covering all business functions, kept current as tools and workflows evolve.
What You'll Get
- Direct ownership of how AI gets embedded into EviSmart's operations — a rare mandate with visible, measurable impact from week one.
- Access to Claude, Cursor, and LLM-powered workflows built in-house — you're using the tools you're rolling out.
- A company where AI is a strategic priority, not a side project — leadership is bought in and the resources follow.
- Clear growth path: as EviSmart scales, the complexity and scope of this role scales with it.
- Competitive compensation with salary range disclosed at offer.
How We Work
We ship before we’re 100% certain. We write things down because we have two offices and memory is lossy. We debate loudly and move without resentment. We treat the customer’s real problem as more important than an elegant internal process. If you’ve spent time waiting for permission to try something obvious — you’ll notice the difference here immediately.
The Difference Between Roles
“EviSmart already has an AI and automation engineer. How is this role different? The AI & Automation Engineer builds and integrates technical systems. This role changes how people work. The automation engineer builds the infrastructure; you drive adoption of the tools that run on top of it. One without the other means either powerful systems nobody uses, or enthusiastic users with no reliable foundation underneath. The roles are complementary — and both are necessary for EviSmart's AI-first roadmap to actually land.”
— EviSmart Talent Team
What We Need
- Proven experience owning a software rollout across multiple business functions — ideally spanning revenue, finance, and customer success simultaneously.
- Daily hands-on use of Claude, ChatGPT, or equivalent AI tools for at least 6 months; can write effective, function-specific prompts on the spot without preparation.
- Comfortable presenting to and earning genuine buy-in from experienced, opinionated business leads — not just facilitation, but real persuasion.
- Strong written communicator who produces SOPs and playbooks that senior operators actually follow.
- Background in revenue ops, customer success operations, management consulting, or SaaS implementation.
- Able to work async across distributed teams and time zones when needed.
Key skills/competency
- AI Workflow Adoption
- Business Process Mapping
- Change Management
- SaaS Implementation
- Prompt Engineering
- User Adoption
- Operational Excellence
- Cross-functional Collaboration
- SOP Development
- AI Tool Integration
Skills & topics
- AI Workflow Adoption
- Lead
- Change Management
- AI Tools
- SaaS
- Vancouver
- Business Operations
- Prompt Engineering
- User Adoption
- Customer Success Operations
How to get hired
- Tailor your resume: Highlight experience in software rollouts and AI tool usage.
- Showcase AI proficiency: Detail your hands-on experience with tools like Claude or ChatGPT.
- Demonstrate persuasion skills: Provide examples of earning buy-in from business leads.
- Quantify impact: Use data to show successful adoption or workflow improvements.
- Prepare for behavioral questions: Reflect on how you handle change resistance.
Technical preparation
Behavioral questions
Frequently asked questions
- How is the AI Workflow Adoption Lead role different from an AI & Automation Engineer at EviSmart?
- The AI & Automation Engineer focuses on building and integrating technical systems, while the AI Workflow Adoption Lead focuses on changing how people work and driving the adoption of AI tools. The engineer builds the infrastructure; you ensure those tools are used effectively across the business functions.
- What kind of AI tools will I be using in this AI Workflow Adoption Lead role at EviSmart?
- You will be working with tools like Claude, Cursor, and other LLM-powered workflows, including those built in-house by EviSmart's AI model research and development team. You'll be using the same tools you are responsible for rolling out and driving adoption for.
- Is this AI Workflow Adoption Lead position a strategic or hands-on role at EviSmart?
- This is a hands-on role. EviSmart is looking for someone to actively work with teams, understand their daily operations, build practical resources like prompt libraries and SOPs, and drive adoption directly, rather than developing high-level strategy decks.
- What is the expected impact of the AI Workflow Adoption Lead role at EviSmart in the first few months?
- You are expected to have a visible and measurable impact from week one by directly owning how AI is embedded into EviSmart's operations. The role is critical for the 2026 roadmap, which assumes AI is integrated into the business's core functions.
- What is the typical career growth path for an AI Workflow Adoption Lead at EviSmart?
- As EviSmart scales, the complexity and scope of this role will naturally increase. There is a clear growth path tied to the company's expansion, suggesting opportunities for greater responsibility and influence within the AI integration strategy.
- How does EviSmart support adoption and change management for its AI tools?
- EviSmart supports adoption by providing direct access to AI tools, encouraging hands-on use, and having leadership that prioritizes AI as a strategic initiative. The AI Workflow Adoption Lead will build specific playbooks, SOPs, and run adoption sprints to ensure usage becomes habitual.
- What specific experience is required for the AI Workflow Adoption Lead position at EviSmart?
- We require proven experience owning software rollouts across multiple business functions (ideally revenue, finance, and customer success), daily hands-on use of AI tools like Claude or ChatGPT for at least 6 months, and comfort persuading experienced business leads.