Technical Account Manager
Evinced · Tel Aviv-Yafo, Tel Aviv District, Israel
This listing has closed — view similar roles below.
- On site
- Full-time
- $120,000 / year
- Tel Aviv-Yafo, Tel Aviv District, Israel
Job highlights
- Manage technical relationships with strategic customers.
- Drive customer success through technical guidance.
- Collaborate with internal teams on product roadmap.
- Troubleshoot complex technical issues.
- Develop technical documentation and scalable processes.
About the role
About Us
At Evinced, we believe the way to make a true difference starts with our team, people passionate about solving complex technical challenges and creating a positive impact. Forget about the buzzwords, want to work on products that break barriers and build an inclusive digital space? At Evinced, you’ll be creating disruptive new ways for developers to build accessible web and mobile apps that work for everyone, by developing AI-enabled tools and frameworks that find, cluster, and track accessibility problems automatically, saving developers time and reducing risk. Ready to make your impact on different products, the roadmap, and most importantly - on billions of people worldwide who experience disabilities? It’s more than a job, it's a mission.
Your Team
We are looking for a highly experienced and self-driven Technical Account Manager to join our team and play a critical role in driving the success of our most strategic customers. This is a hands-on, customer-facing position that blends deep technical expertise with strong relationship management skills. You’ll serve as a trusted technical advisor, helping customers implement and optimize our accessibility solutions, guiding them through complex challenges, and influencing product direction based on real-world feedback. You’ll be joining a team of highly skilled technical professionals passionate about solving hard problems and making a meaningful impact. Working days are Monday through Friday.
Your Impact
- Own the technical relationship with a portfolio of strategic customers, serving as their trusted advisor and technical champion.
- Proactively identify opportunities to drive customer success and product adoption through architectural guidance, hands-on enablement, and technical planning.
- Collaborate with Sales, Product, and Engineering to influence roadmap priorities based on customer needs, use cases, and implementation patterns.
- Troubleshoot complex customer issues across a broad tech stack, offering practical solutions and long-term improvements.
- Develop technical documentation and solution briefs tailored to customer workflows and integrations.
- Create scalable processes and playbooks that improve customer onboarding, implementation, success, and retention outcomes.
- Lead technical business reviews and strategic check-ins, communicating ROI, technical blockers, and success plans clearly and credibly.
Requirements
Your Qualities
- Able to manage multiple high-priority accounts with a proactive, solutions-first approach.
- Proven ability to take ownership and drive projects forward independently in fast-paced, evolving environments.
- Exceptional communicator with a strong technical foundation and the ability to simplify complex concepts for diverse audiences.
- Deep experience working directly with customers in a technical capacity—whether as a TAM, Sales Engineer, Solutions Architect, or similar.
- Strong technical knowledge of web and mobile development, including functional testing frameworks such as Selenium, Playwright, Appium, and Espresso.
- Comfortable with networking concepts (certificates, proxies, encryption) and CI/CD pipelines.
- Experience aligning technical stakeholders across Product, Engineering, and Sales teams to achieve customer outcomes.
- Familiarity with accessibility standards and tools is a plus, though not required.
- Comfortable creating technical content (e.g., demos, tutorials, internal KBs) and sharing knowledge both internally and externally.
- Availability to work Monday through Friday.
Office and Work Model
Our offices are located in Tel Aviv, near the Hashalom train station and the Yehudit light rail station, with on-site parking available. We offer a hybrid work model with flexible working hours.
Key skills/competency
- Technical Account Management
- Customer Success
- Product Adoption
- Technical Advisor
- Sales Engineer
- Solutions Architect
- Web Development
- Mobile Development
- Testing Frameworks
- CI/CD Pipelines
Skills & topics
- Technical Account Manager
- Customer Success
- Product Adoption
- Technical Advisor
- Web Development
- Mobile Development
- Accessibility
- AI
- SaaS
- Software
- Tel Aviv
- Hybrid Work
How to get hired
- Tailor your resume: Highlight experience in technical account management, customer success, and relevant technologies like web/mobile development and testing frameworks.
- Showcase your impact: Quantify achievements in previous roles, demonstrating how you've driven customer success and adoption.
- Prepare for technical questions: Be ready to discuss web/mobile development, networking concepts, CI/CD, and troubleshooting scenarios.
- Demonstrate communication skills: Practice explaining complex technical topics clearly and concisely for diverse audiences.
- Understand Evinced's mission: Research their focus on accessibility and how your skills align with their impactful work.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary goal of a Technical Account Manager at Evinced?
- The primary goal of a Technical Account Manager at Evinced is to serve as a trusted technical advisor to strategic customers, driving their success and product adoption by understanding their needs, optimizing solutions, and influencing the product roadmap.
- What technical skills are most important for this Technical Account Manager role at Evinced?
- Key technical skills include a strong understanding of web and mobile development, functional testing frameworks (Selenium, Playwright, Appium, Espresso), networking concepts, and CI/CD pipelines. Experience with accessibility standards is a plus.
- How does Evinced support its Technical Account Managers?
- Evinced fosters a team environment of highly skilled professionals passionate about solving hard problems. They offer a hybrid work model with flexible hours and offices located conveniently in Tel Aviv.
- What kind of customers will I be working with as a Technical Account Manager at Evinced?
- You will be working with strategic customers, acting as their technical champion and guiding them in implementing and optimizing Evinced's accessibility solutions.
- Is experience with accessibility tools required for the Technical Account Manager position?
- Familiarity with accessibility standards and tools is a plus, but not strictly required. Evinced values strong technical foundations and the ability to learn and adapt.
- What is the work arrangement for the Technical Account Manager role at Evinced?
- Evinced offers a hybrid work model, allowing for a mix of remote and in-office work, with flexible working hours. The office is located in Tel Aviv.
- How does Evinced ensure customer success through its Technical Account Managers?
- Technical Account Managers at Evinced proactively identify opportunities for customer success through architectural guidance, hands-on enablement, technical planning, and by troubleshooting complex issues.
- What is the company culture like at Evinced for a Technical Account Manager?
- Evinced emphasizes a mission-driven culture focused on solving complex technical challenges and creating a positive impact, particularly in building an inclusive digital space. They value people passionate about their work.