Process and Change Management Lead, Service Operations
EVI Industries, Inc.
Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
Process and Change Management Lead, Service Operations at EVI Industries, Inc.
We're looking for a resourceful and collaborative Process Lead to join our growing EVI Technology team as we continue transforming our field operations through better process design, adoption support, and cross-functional alignment.
As a Process Lead, you'll work closely with operations, service leadership, and our product owners to understand current challenges, identify areas for improvement, and help translate those into scalable solutions and change adoption. This role is ideal for someone who thrives at the intersection of people, process, and tools—particularly in a service-driven environment.
Key Responsibilities:
- Lead cross-functional discussions to map current state and define future state workflows
- Identify process gaps, redundancies, and improvement opportunities
- Translate business needs into clear documentation and process standards
- Partner with product and training teams to support successful rollouts
- Create communications and adoption strategies for key initiatives
- Ensure field teams are equipped to embrace new tools and processes
- Monitor and iterate on processes post-launch to drive continuous improvement
Requirements:
- Demonstrated experience in process design and optimization
- Strong ability to lead cross-functional discussions and drive consensus
- Proficiency in translating business needs into actionable documentation
- Experience in change management and adoption strategies
- A collaborative spirit and ability to partner with diverse teams
- Willingness to travel (40+%)
Key skills/competency:
- Process Improvement
- Change Management
- Workflow Design
- Cross-functional Collaboration
- Business Process Management
- Stakeholder Communication
- Adoption Strategy
- Operational Excellence
- Service Operations
- Documentation Standards
How to Get Hired at EVI Industries, Inc.
- Research EVI Industries, Inc.'s culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight experience in process improvement, change management, and service operations, using keywords from the job description.
- Showcase collaboration and leadership: Prepare STAR method examples demonstrating your ability to lead cross-functional teams and drive adoption.
- Emphasize your travel readiness: Be prepared to discuss your experience with travel and how you manage remote and on-site responsibilities effectively.
- Understand their operational challenges: Research common pain points in service field operations and suggest potential solutions.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background