Process and Change Management Lead, Service Operations
EVI Industries, Inc.
Job Overview
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Job Description
About the Role at EVI Industries, Inc.
We are seeking a resourceful and collaborative Process and Change Management Lead, Service Operations to join our growing EVI Technology team. This role is pivotal in transforming our field operations through enhanced process design, robust adoption support, and seamless cross-functional alignment. If you thrive at the intersection of people, process, and tools within a service-driven environment, this opportunity is for you.
As a Process and Change Management Lead, Service Operations, you will partner closely with operations and service leadership, alongside product owners, to deeply understand current challenges. Your work will involve identifying critical areas for improvement and translating these insights into scalable solutions that drive successful change adoption across the organization.
Travel Expectations: 40+%
Key Responsibilities
- Lead cross-functional discussions to accurately map current state workflows and define optimized future state processes.
- Identify process gaps, redundancies, and opportunities for significant improvement.
- Translate complex business needs into clear, actionable documentation and establish process standards.
- Collaborate effectively with product and training teams to ensure successful rollouts of new initiatives.
- Develop compelling communications and strategic adoption plans for key initiatives.
- Ensure field teams are well-equipped and fully embrace new tools and refined processes.
- Monitor and iterate on processes post-launch to foster a culture of continuous improvement.
Key skills/competency
- Process Improvement
- Change Management
- Workflow Optimization
- Cross-functional Collaboration
- Adoption Strategy
- Operational Efficiency
- Stakeholder Engagement
- Business Process Design
- Documentation
- Communication Skills
How to Get Hired at EVI Industries, Inc.
- Research EVI Industries, Inc.'s culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for process roles: Highlight experience in process optimization, change management, and operational efficiency, using keywords from the job description.
- Showcase problem-solving skills: Prepare examples demonstrating your ability to identify inefficiencies and implement effective solutions in a service environment.
- Emphasize collaboration and communication: Be ready to discuss how you've led cross-functional teams and managed stakeholder expectations effectively.
- Prepare for travel discussions: Acknowledge the 40%+ travel expectation and express your readiness for field engagement during interviews.
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