Process and Change Management Lead, Service Operations
EVI Industries, Inc.
Job Overview
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Job Description
About the Role: Process and Change Management Lead, Service Operations
We're looking for a resourceful and collaborative Process and Change Management Lead, Service Operations to join our growing EVI Technology team as we continue transforming our field operations through better process design, adoption support, and cross-functional alignment.
As a Process and Change Management Lead, Service Operations, you'll work closely with operations, service leadership, and our product owners to understand current challenges, identify areas for improvement, and help translate those into scalable solutions and change adoption. This role is ideal for someone who thrives at the intersection of people, process, and tools—particularly in a service-driven environment.
Travel Expectations: 40+%
Requirements
- Lead cross-functional discussions to map current state and define future state workflows
- Identify process gaps, redundancies, and improvement opportunities
- Translate business needs into clear documentation and process standards
- Partner with product and training teams to support successful rollouts
- Create communications and adoption strategies for key initiatives
- Ensure field teams are equipped to embrace new tools and processes
- Monitor and iterate on processes post-launch to drive continuous improvement
Key skills/competency
- Process Improvement
- Change Management
- Workflow Design
- Cross-functional Collaboration
- Operations Management
- Service Operations
- Product Rollouts
- Training & Adoption
- Communication Strategy
- Documentation
How to Get Hired at EVI Industries, Inc.
- Research EVI Industries, Inc.'s culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Customize your resume: Highlight experience in process improvement, change management, and service operations, using keywords from the Process and Change Management Lead, Service Operations job description.
- Showcase problem-solving skills: Prepare examples demonstrating your ability to identify gaps, propose solutions, and manage change effectively in complex environments.
- Emphasize cross-functional collaboration: During interviews, articulate how you've successfully partnered with various teams to drive process adoption and achieve operational excellence.
- Demonstrate adaptability and travel readiness: Given the 40+% travel, be prepared to discuss your experience managing projects remotely and adapting to diverse operational settings.
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