Process and Change Management Lead – Service Operations
EVI Industries, Inc.
Job Overview
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Job Description
About the Role: Process and Change Management Lead – Service Operations
We're looking for a resourceful and collaborative Process and Change Management Lead to join our growing EVI Technology team as we continue transforming our field operations through better process design, adoption support, and cross-functional alignment.
As a Process and Change Management Lead, you'll work closely with operations, service leadership, and our product owners to understand current challenges, identify areas for improvement, and help translate those into scalable solutions and change adoption. This role is ideal for someone who thrives at the intersection of people, process, and tools—particularly in a service-driven environment.
Key Responsibilities
- Lead cross-functional discussions to map current state and define future state workflows.
- Identify process gaps, redundancies, and improvement opportunities.
- Translate business needs into clear documentation and process standards.
- Partner with product and training teams to support successful rollouts.
- Create communications and adoption strategies for key initiatives.
- Ensure field teams are equipped to embrace new tools and processes.
- Monitor and iterate on processes post-launch to drive continuous improvement.
Travel Expectations
This role requires significant travel, with expectations of 40% or more.
EVI Industries, Inc. Commitment
EVI Industries, Inc. is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
Key skills/competency
- Process Improvement
- Change Management
- Service Operations
- Workflow Design
- Cross-functional Collaboration
- Stakeholder Management
- Communication Strategy
- Adoption Strategy
- Documentation
- Continuous Improvement
How to Get Hired at EVI Industries, Inc.
- Research EVI Industries, Inc.'s culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Customize your resume: Highlight experience in process improvement, change management, and service operations, aligning with the Process and Change Management Lead role.
- Showcase problem-solving skills: Prepare examples demonstrating your ability to identify process gaps and implement scalable solutions within EVI Industries, Inc.'s context.
- Emphasize collaboration and communication: Be ready to discuss how you lead cross-functional teams and drive adoption of new initiatives effectively.
- Understand EVI Industries, Inc.'s business: Familiarize yourself with EVI Industries, Inc.'s industry and how service operations contribute to their overall success.
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