Process and Change Management Lead – Service Operations
EVI Industries, Inc. · United States
- Hybrid
- Full-time
- $110,000 / year
- United States
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Job highlights
- Lead process transformation in field operations.
- Improve processes through design and adoption support.
- Collaborate with operations, service, and product teams.
- Develop strategies for new tools and processes.
- Drive continuous improvement in service operations.
About the role
Process and Change Management Lead – Service Operations
We're looking for a resourceful and collaborative Process Lead to join our growing EVI Technology team as we continue transforming our field operations through better process design, adoption support, and cross-functional alignment.
As a Process Lead, you'll work closely with operations, service leadership, and our product owners to understand current challenges, identify areas for improvement, and help translate those into scalable solutions and change adoption. This role is ideal for someone who thrives at the intersection of people, process, and tools—particularly in a service-driven environment.
Duties & Responsibilities
- Lead cross-functional discussions to map current state and define future state workflows
- Identify process gaps, redundancies, and improvement opportunities
- Translate business needs into clear documentation and process standards
- Partner with product and training teams to support successful rollouts
- Create communications and adoption strategies for key initiatives
- Ensure field teams are equipped to embrace new tools and processes
- Monitor and iterate on processes post-launch to drive continuous improvement
Travel Expectations
40+%
Key skills/competency
- Process Design
- Change Management
- Service Operations
- Cross-functional Leadership
- Workflow Mapping
- Problem Solving
- Documentation
- Adoption Strategies
- Continuous Improvement
- Stakeholder Management
Skills & topics
- Process Management
- Change Management
- Service Operations
- Field Operations
- Process Improvement
- Workflow Optimization
- Cross-functional Leadership
- Business Process Re-engineering
- Operations Management
- Technology Implementation
How to get hired
- Tailor your resume: Highlight experience in process improvement, change management, and service operations. Use keywords from the job description.
- Showcase collaboration skills: Emphasize your ability to lead cross-functional discussions and partner with different teams.
- Quantify achievements: Provide specific examples of how you've identified gaps, implemented solutions, and driven adoption.
- Prepare for interviews: Be ready to discuss your approach to understanding challenges, translating needs, and supporting change.
Technical preparation
Map current and future state workflows.,Document process standards and business needs.,Develop communication and adoption strategies.,Analyze process gaps and redundancies.
Behavioral questions
Describe a complex process you improved.,How do you manage resistance to change?,How do you ensure cross-functional alignment?,How do you measure process success post-launch?
Frequently asked questions
- What is the primary focus of the Process and Change Management Lead role at EVI Industries?
- The Process and Change Management Lead role at EVI Industries focuses on transforming field operations by improving process design, supporting change adoption, and ensuring cross-functional alignment. This involves working with various teams to identify challenges and implement scalable solutions.
- What kind of travel is expected for this Process and Change Management Lead position?
- This Process and Change Management Lead position has a travel expectation of 40% or more. Candidates should be prepared for significant travel related to the role's responsibilities.
- What skills are essential for success as a Process and Change Management Lead at EVI Industries?
- Essential skills for this role include leading cross-functional discussions, identifying process gaps, translating business needs into documentation, partnering with product/training teams, creating adoption strategies, and driving continuous improvement in a service-driven environment.
- How does EVI Industries approach diversity and inclusion in hiring for the Process and Change Management Lead role?
- EVI Industries is an Equal Opportunity Employer committed to diversity and inclusion. They welcome all applications and base selection for the Process and Change Management Lead role solely on individual merit, skills, and potential.
- What is the expected impact of the Process and Change Management Lead on EVI Industries' field operations?
- The Process and Change Management Lead is expected to significantly improve EVI Industries' field operations by refining workflows, ensuring successful adoption of new tools and processes, and fostering a culture of continuous improvement among field teams.