Customer Support Specialist @ Everyday Speech
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Job Details
About Everyday Speech
Everyday Speech is a no-prep digital curriculum that accelerates the acquisition and generalization of social, behavioral, and communication skills for PK-12 learners. Trusted by 55,000 educators across 5,000 districts, it supports one-on-one, small group, and whole-class lessons through evidence-based video modeling, interactive web games, and digital/printable worksheets.
About the Role: Customer Support Specialist
This entry-level role in the Customer Experience Department is designed for those eager to begin their career in customer support. You will handle inquiries, troubleshooting, order processing, payment reconciliation, and documentation to ensure educators and administrators succeed on the Everyday Speech platform.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone.
- Manage orders, subscriptions, and payment reconciliation.
- Troubleshoot technical issues and escalate complex cases.
- Document customer interactions in the CRM system.
- Collaborate with Support, Success, Sales, and Product teams.
- Contribute to updating help documentation and FAQs.
What We Look For
Strong communication, detail orientation, and eagerness to learn technical troubleshooting are essential. A passion for K–12 education, familiarity with CRM/ticketing systems, and the ability to collaborate in a remote environment are important.
Growth and Training
In the first 3 months, you will learn the Everyday Speech platform, handle customer queries, master basic support tasks, and get comfortable with internal systems. In the long term, you'll identify recurring pain points, manage processes independently, and support new team members.
Salary & Benefits
The role offers an annual salary of 57,500 USD plus performance-based bonuses paid twice a year. Benefits include comprehensive health coverage, dental & vision, flexible PTO, 401(k) matching, life insurance, remote work stipends, and more. Enjoy every other Friday off after 90 days!
Key skills/competency
Customer Communication, Troubleshooting, Order Management, CRM, Documentation, Collaboration, Payment Reconciliation, Remote Work, Technical Support, Education
How to Get Hired at Everyday Speech
🎯 Tips for Getting Hired
- Research Everyday Speech's culture: Learn about their mission and remote practices.
- Customize your resume: Highlight customer support and communication skills.
- Showcase CRM expertise: Detail any experience with ticketing systems.
- Prepare for empathy questions: Practice clear, compassionate responses.