Customer Support Specialist
@ Everyday Speech

Hybrid
$57,500
Hybrid
Full Time
Posted 14 hours ago

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XXXXXXXXX XXXXXXXXX XXXXXX****** @everydayspeech.com
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Job Details

About Everyday Speech

Everyday Speech is a no-prep digital curriculum that accelerates the acquisition and generalization of social, behavioral, and communication skills for PK-12 learners. Trusted by 55,000 educators across 5,000 districts, it supports one-on-one, small group, and whole-class lessons through evidence-based video modeling, interactive web games, and digital/printable worksheets.

About the Role: Customer Support Specialist

This entry-level role in the Customer Experience Department is designed for those eager to begin their career in customer support. You will handle inquiries, troubleshooting, order processing, payment reconciliation, and documentation to ensure educators and administrators succeed on the Everyday Speech platform.

Key Responsibilities

  • Respond to customer inquiries via email, chat, and phone.
  • Manage orders, subscriptions, and payment reconciliation.
  • Troubleshoot technical issues and escalate complex cases.
  • Document customer interactions in the CRM system.
  • Collaborate with Support, Success, Sales, and Product teams.
  • Contribute to updating help documentation and FAQs.

What We Look For

Strong communication, detail orientation, and eagerness to learn technical troubleshooting are essential. A passion for K–12 education, familiarity with CRM/ticketing systems, and the ability to collaborate in a remote environment are important.

Growth and Training

In the first 3 months, you will learn the Everyday Speech platform, handle customer queries, master basic support tasks, and get comfortable with internal systems. In the long term, you'll identify recurring pain points, manage processes independently, and support new team members.

Salary & Benefits

The role offers an annual salary of 57,500 USD plus performance-based bonuses paid twice a year. Benefits include comprehensive health coverage, dental & vision, flexible PTO, 401(k) matching, life insurance, remote work stipends, and more. Enjoy every other Friday off after 90 days!

Key skills/competency

Customer Communication, Troubleshooting, Order Management, CRM, Documentation, Collaboration, Payment Reconciliation, Remote Work, Technical Support, Education

How to Get Hired at Everyday Speech

🎯 Tips for Getting Hired

  • Research Everyday Speech's culture: Learn about their mission and remote practices.
  • Customize your resume: Highlight customer support and communication skills.
  • Showcase CRM expertise: Detail any experience with ticketing systems.
  • Prepare for empathy questions: Practice clear, compassionate responses.

📝 Interview Preparation Advice

Technical Preparation

Review CRM and ticketing system basics.
Practice troubleshooting common support issues.
Familiarize with order and payment processes.
Update technical skills via online tutorials.

Behavioral Questions

Describe a time you handled challenging customer feedback.
Explain how you manage multiple tasks effectively.
Share an example of a collaborative team experience.
Discuss adapting to new processes quickly.

Frequently Asked Questions