Administration Assistant

Administration Assistant

Location: Bankstown

Employment Type: Full-time (Monday to Friday, 9am - 5pm)

Salary: $28.00 - $32.96 per hour (depending on experience)

About Everyday Independence

Everyday Independence is a dynamic allied health organization with over 40 hubs across Australia. We are dedicated to transforming the lives of people with disabilities through a social model approach. Our passionate team works collaboratively to foster inclusion for all Australians.

About The Role

As an Administration Assistant at Everyday Independence, you will engage in a variety of tasks daily. Last week's activities included:

• Scheduling therapy sessions using Skedulo, aligning with participant's Therapy Plans or Habit Coach Action Plans.
• Rescheduling sessions due to practitioner or participant unavailability.
• Onboarding new participants, explaining our social model service delivery and setting expectations.
• Conducting over-the-phone risk assessments and recording identified risks to ensure safety.
• Maintaining accurate Service Agreements for participants.
• Attending weekly team meetings, sharing impact stories and fostering team camaraderie.
• Collaborating with the administration team for efficient task completion.
• Providing professional and emotionally intelligent customer service via phone, in person, and email, prioritizing participant experience.

Who We Are Looking For

We seek individuals who align with our core values and collaborative spirit. Successful candidates will integrate seamlessly into our dynamic environment.

To Be Considered For This Role You’ll Need

• Demonstrated experience with scheduling or rostering.
• 2-3 years of experience in administration with a focus on customer service and relationship building.
• High proficiency in managing client databases and practice administration systems (Salesforce experience is a plus).
• Ability to take ownership of participant satisfaction by meeting and exceeding customer needs.
• A proactive approach with a sense of urgency, clear prioritization, and task completion focus.
• Strong attention to detail.
• Positive team contribution to achieve collective objectives.
• A 'can-do', problem-solver attitude towards daily challenges.
• Adaptability and openness to feedback for continuous growth and improvement.
• Experience in the NDIS/Disability sector is desirable but not essential.
• Must obtain a Working With Children’s Check and NDIS Workers Screening Check prior to commencement.

What We Offer

• Continuous Learning and Growth: Access to an in-house career coach, professional development budget, and career pathway support.
• Team Culture: A contemporary, positive team environment with a shared vision.
• Everyday Perks: Benefits include pet-friendly hubs, wellbeing days, paid parental leave, social events, and confidential counselling via our Employee Assistance Program.
• Be Part of Something Bigger: Your administrative expertise is valued in driving positive change for NDIS participants, helping them unlock their potential within an innovative, value-driven organization.

Join the Change Makers

At Everyday Independence, your administration and customer service skills are vital in creating positive change for children with disabilities and their families. Apply today and embark on your journey as a change maker.

Key skills/competency

• Administration
• Customer Service
• Scheduling
• Client Databases
• NDIS
• Teamwork
• Problem-Solving
• Attention to Detail
• Relationship Building
• Skedulo