Manager - IT Operations
Everise · India
- Hybrid
- Full-time
- $120,000 / year
- India
Job highlights
- Lead IT operations team and systems.
- Ensure system reliability, security, and efficiency.
- Manage IT infrastructure and incident resolution.
- Oversee security, compliance, and vendor relations.
- Align IT strategy with business goals.
About the role
About Everise
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Job Description
An IT Operations Manager is responsible for overseeing the day-to-day functioning of IT systems, ensuring reliability, security, and efficiency while managing a team of IT professionals. The role blends leadership, technical expertise, and strategic planning to keep an organization’s technology infrastructure running smoothly.
Responsibilities
Team & Resource Management
- Lead and supervise IT staff (system admins, network engineers, support specialists).
- Assign tasks, monitor performance, and ensure timely resolution of IT issues.
- Provide training and mentorship to improve team capabilities.
System & Infrastructure Oversight
- Oversee installation, configuration, and maintenance of servers, networks, and enterprise applications.
- Ensure high availability and uptime of IT services.
- Manage disaster recovery and backup systems to minimize downtime.
Incident & Problem Management
- Monitor IT service desk tickets and ensure resolution within SLA timelines.
- Implement escalation procedures for critical failures.
- Analyze recurring issues and establish preventive measures.
Security & Compliance
- Enforce cybersecurity policies and ensure compliance with data protection regulations.
- Conduct regular audits, risk assessments, and vulnerability checks.
- Coordinate with security teams to mitigate threats and breaches.
Budget & Vendor Management
- Manage IT budgets and optimize costs.
- Negotiate with vendors for hardware/software procurement and support contracts.
- Evaluate new technologies for cost-effectiveness and efficiency.
Strategic Planning & Optimization
- Align IT operations with organizational goals.
- Contribute to IT roadmaps, capacity planning, and digital transformation initiatives.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Master’s degree (MBA or IT Management) is often preferred for senior roles.
- Specialized certifications (ITIL, PMP, CISSP, AWS/Azure) add significant value.
Technical Expertise
- Knowledge of networking, cloud services (AWS, Azure, GCP), virtualization, and cybersecurity.
- Familiarity with ITIL framework and service management best practices.
Leadership & Management
- Ability to lead cross-functional IT teams and manage performance.
- Strong decision-making, delegation, and conflict resolution skills.
Strategic Thinking
- Align IT operations with business objectives and digital transformation goals.
- Capacity planning, budgeting, and vendor management.
Communication & Collaboration
- Excellent verbal and written communication skills.
- Ability to work with executives, stakeholders, and technical teams effectively.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Key skills/competency
- IT Operations Management
- Team Leadership
- System Administration
- Network Engineering
- Cybersecurity
- Cloud Services (AWS, Azure, GCP)
- ITIL Framework
- Disaster Recovery
- Budget Management
- Vendor Management
Skills & topics
- IT Operations Manager
- IT Management
- Team Leadership
- System Administration
- Network Engineering
- Cybersecurity
- Cloud Computing
- ITIL
- Disaster Recovery
- Budget Management
- Vendor Management
- Everise
- Technical Support
- Infrastructure Management
- Service Desk
How to get hired
- Customize your resume: Highlight your IT Operations Management experience and leadership skills relevant to Everise's needs.
- Showcase technical skills: Emphasize your proficiency in networking, cloud services, cybersecurity, and ITIL.
- Demonstrate leadership: Provide examples of successfully leading IT teams and managing projects.
- Prepare for interviews: Be ready to discuss your experience with system oversight, incident management, and strategic planning.
- Research Everise: Understand their mission, values, and commitment to customer experience and innovation.
Technical preparation
Master networking, cloud, and security concepts.,Familiarize yourself with ITIL best practices.,Practice configuring and maintaining systems.,Understand disaster recovery and backup strategies.
Behavioral questions
Describe leading a team through a major incident.,How do you handle underperforming team members?,Give an example of a strategic IT decision.,How do you manage IT budgets effectively?
Frequently asked questions
- What are the key responsibilities of an IT Operations Manager at Everise?
- The IT Operations Manager at Everise is responsible for overseeing daily IT system functions, ensuring system reliability, security, and efficiency. This includes leading IT staff, managing infrastructure, handling incidents, ensuring compliance, managing budgets and vendors, and aligning IT operations with business goals.
- What qualifications are required for the IT Operations Manager role at Everise?
- A Bachelor's degree in Computer Science, Information Technology, or a related field is required. While not mandatory, a Master's degree (MBA or IT Management) and specialized certifications like ITIL, PMP, CISSP, or cloud certifications (AWS/Azure) are highly valued for this IT Operations Manager position.
- What technical skills are essential for an IT Operations Manager at Everise?
- Essential technical skills include knowledge of networking, cloud services (AWS, Azure, GCP), virtualization, and cybersecurity. Familiarity with the ITIL framework and service management best practices is also crucial for this IT Operations Manager role.
- How does Everise support employee growth in IT Operations roles?
- Everise emphasizes a people-first culture and celebrates diversity. For the IT Operations Manager role, this likely includes providing training and mentorship to improve team capabilities, encouraging professional development, and offering opportunities to contribute to strategic planning and digital transformation initiatives.
- What is the work arrangement for the IT Operations Manager position at Everise?
- The job description mentions Everise has a 'robust work at home program' and '13 centers around the world,' suggesting a flexible approach. While the exact arrangement for this IT Operations Manager role isn't specified, hybrid or remote options are likely possibilities.
- How does Everise ensure IT security and compliance for its operations?
- The IT Operations Manager at Everise is tasked with enforcing cybersecurity policies, ensuring compliance with data protection regulations, and conducting regular audits, risk assessments, and vulnerability checks. They also coordinate with security teams to mitigate threats.
- What kind of team would an IT Operations Manager lead at Everise?
- An IT Operations Manager at Everise would lead a team of IT professionals, including system administrators, network engineers, and support specialists, overseeing their performance and development.