Senior Technical Support Executive
EVE Technologies Pvt. Ltd.
Job Overview
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Job Description
Senior Technical Support Executive (CRM / HRMS / Payroll / SaaS)
EVE Technologies Pvt. Ltd. is looking for an experienced Senior Technical Support Executive to join our team in Mumbai. The ideal candidate will have strong expertise in handling client support, product implementation, and issue resolution for CRM, HRMS, Payroll, or Sales Automation software. If you are someone who can manage clients independently, troubleshoot efficiently, and ensure high customer satisfaction, this role is for you.
Key Responsibilities:
- Handle end-to-end client support for CRM / HRMS / Payroll / SaaS products
- Diagnose, troubleshoot, and resolve technical issues within defined TAT
- Coordinate with development and product teams for bug fixes and enhancements
- Assist in product implementation and client onboarding
- Conduct client training sessions and provide product guidance
- Maintain proper documentation of issues, resolutions, and client interactions
- Ensure high levels of client satisfaction and retention
Requirements:
- 2–4 years of experience in technical support for CRM / HRMS / Payroll / SaaS products
- Strong understanding of software implementation and client handling
- Basic understanding of payroll processes, compliance, and calculations will be an advantage
- Good knowledge of databases, APIs, or basic technical troubleshooting
- Excellent communication and problem-solving skills
- Ability to handle pressure situations and manage multiple clients
- Prior experience in CRM/support tools is an added advantage
Important Note: Serious applicants with a strong sense of ownership and commitment only apply. Inconsistent performance and lack of accountability will not be entertained.
Key skills/competency:
- Technical Support
- CRM
- HRMS
- Payroll Software
- SaaS
- Client Support
- Issue Resolution
- Product Implementation
- Troubleshooting
- Customer Satisfaction
How to Get Hired at EVE Technologies Pvt. Ltd.
- Tailor your resume: Highlight your experience with CRM, HRMS, Payroll, or SaaS products, emphasizing client handling and troubleshooting skills.
- Showcase ownership: In your application and interview, demonstrate a strong sense of accountability and proactive problem-solving.
- Prepare for technical questions: Be ready to discuss your experience with software implementation, databases, APIs, and basic payroll processes.
- Emphasize communication: Prepare examples of how you've managed multiple clients and handled pressure situations effectively.
- Research EVE Technologies: Understand their product offerings and customer-centric approach to align your responses with their values.
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