Senior Tech Support Executive
EVE Technologies Pvt. Ltd. · Mumbai, Maharashtra, India
- On site
- Full-time
- ₹540,000 / year
- Mumbai, Maharashtra, India
Job highlights
- Handle end-to-end client support for software products.
- Troubleshoot and resolve technical issues efficiently.
- Collaborate with development teams for product improvements.
- Assist with product implementation and client onboarding.
- Ensure high client satisfaction and retention rates.
About the role
Senior Technical Support Executive (CRM / HRMS / Payroll / SaaS)
EVE Technologies Pvt. Ltd. is looking for an experienced Senior Technical Support Executive to join our team in Mumbai. The ideal candidate will have strong expertise in handling client support, product implementation, and issue resolution for CRM, HRMS, Payroll, or Sales Automation software. If you are someone who can manage clients independently, troubleshoot efficiently, and ensure high customer satisfaction, this role is for you.
Key Responsibilities:
- Handle end-to-end client support for CRM / HRMS / Payroll / SaaS products
- Diagnose, troubleshoot, and resolve technical issues within defined TAT
- Coordinate with development and product teams for bug fixes and enhancements
- Assist in product implementation and client onboarding
- Conduct client training sessions and provide product guidance
- Maintain proper documentation of issues, resolutions, and client interactions
- Ensure high levels of client satisfaction and retention
Requirements:
- 2–4 years of experience in technical support for CRM / HRMS / Payroll / SaaS products
- Strong understanding of software implementation and client handling
- Basic understanding of payroll processes, compliance, and calculations will be an advantage
- Good knowledge of databases, APIs, or basic technical troubleshooting
- Excellent communication and problem-solving skills
- Ability to handle pressure situations and manage multiple clients
- Prior experience in CRM/support tools is an added advantage
Important Note: Serious applicants with a strong sense of ownership and commitment only apply. Inconsistent performance and lack of accountability will not be entertained.
Key skills/competency:
- Technical Support
- CRM
- HRMS
- Payroll Software
- SaaS
- Client Support
- Issue Resolution
- Product Implementation
- Troubleshooting
- Customer Satisfaction
Skills & topics
- Senior Technical Support Executive
- Technical Support
- CRM
- HRMS
- Payroll Software
- SaaS
- Client Support
- Issue Resolution
- Product Implementation
- Troubleshooting
- Customer Satisfaction
- Software Support
- Mumbai Jobs
- Tech Support Jobs
- SaaS Support
- Client Relationship Management
- API Support
- Database Support
How to get hired
- Tailor your resume: Highlight your experience with CRM, HRMS, Payroll, or SaaS products, emphasizing client handling and troubleshooting skills.
- Showcase ownership: In your application and interview, demonstrate a strong sense of accountability and proactive problem-solving.
- Prepare for technical questions: Be ready to discuss your experience with software implementation, databases, APIs, and basic payroll processes.
- Emphasize communication: Prepare examples of how you've managed multiple clients and handled pressure situations effectively.
- Research EVE Technologies: Understand their product offerings and customer-centric approach to align your responses with their values.
Technical preparation
Master CRM, HRMS, Payroll, and SaaS product functionalities.,Practice diagnosing and resolving software issues.,Understand database and API basics for troubleshooting.,Familiarize with payroll compliance and calculations.
Behavioral questions
Describe a time you handled a difficult client.,How do you prioritize tasks under pressure?,Give an example of taking ownership of an issue.,How do you ensure client satisfaction and retention?
Frequently asked questions
- What specific software expertise is most valuable for the Senior Technical Support Executive role at EVE Technologies?
- For the Senior Technical Support Executive position at EVE Technologies, expertise in CRM, HRMS, Payroll, or SaaS products is highly valued. Demonstrating a strong understanding of software implementation and client handling within these domains will significantly strengthen your application.
- How important is knowledge of payroll processes for this role?
- While not strictly mandatory, a basic understanding of payroll processes, compliance, and calculations is considered an advantage for the Senior Technical Support Executive role. It can help you better support clients using payroll-related software.
- What does EVE Technologies mean by 'strong sense of ownership and commitment'?
- EVE Technologies expects Senior Technical Support Executives to take personal responsibility for client issues and project success. This means proactively identifying problems, driving solutions to completion, and demonstrating a reliable and dedicated approach to client satisfaction.
- Are there opportunities for growth within EVE Technologies for a Senior Technical Support Executive?
- While the job description focuses on the Senior Technical Support Executive role, EVE Technologies likely offers growth paths. Demonstrating strong performance, client management, and technical skills can lead to opportunities in team leadership or specialized product support.
- What are the typical technical troubleshooting skills required for this role?
- The Senior Technical Support Executive role requires good knowledge of databases, APIs, and general technical troubleshooting. You should be able to diagnose, troubleshoot, and resolve software-related issues efficiently.
- How does EVE Technologies handle bug fixes and product enhancements?
- EVE Technologies coordinates with their development and product teams to address bug fixes and implement enhancements. As a Senior Technical Support Executive, you will play a role in communicating client needs and issues to these teams.
- What is the expected client interaction style for a Senior Technical Support Executive?
- The Senior Technical Support Executive is expected to handle end-to-end client support, including implementation, training, and ongoing issue resolution. This involves maintaining proper documentation and ensuring high levels of client satisfaction and retention.