Client Relations Executive

@ Eurofins

Company Overview

Eurofins Scientific is a global leader offering analytical testing services across multiple industries to ensure products are safe and authentic. Their commitment spans from food and water testing to pharmaceutical and environmental safety, promoting a healthier and more sustainable world.

Position Overview

The Client Relations Executive at Eurofins Built Environment Testing serves as the primary point of contact for clients. The role requires being well-spoken, knowledgeable, and responsive while managing client inquiries and ensuring complete satisfaction.

Essential Duties & Responsibilities

• Understand internal operational capabilities and detailed service matrices.
• Participate in account creation and coordinate with the Sales Team.
• Respond timely to client inquiries and resolve project issues.
• Maintain up-to-date account information.
• Collaborate with Laboratory Support for sample management.
• Answer common technical queries and facilitate resolutions.
• Develop strong business relationships and enhance sales.
• Coordinate supply requests for proper sampling.
• Generate metrics and provide client feedback to management.

Qualifications

• BS degree in Biology or related science.
• 2-5 years of customer service experience preferred.
• Experience in Indoor Air Quality and laboratory settings is an advantage.
• Professional proficiency in English required.
• Authorization to work in the U.S. without restrictions.
• Willingness to travel within California and Arizona during training.

Additional Skills & Benefits

Strong communication, computer literacy (Office suite, Adobe PDF), problem solving, active listening, and interpersonal skills are essential. This full-time position (Monday - Friday, 9:00am - 6:00pm) offers a competitive salary range, comprehensive medical, dental, vision benefits, life and disability coverage, 401(k) with company match, paid holidays, and personal days.

Key skills/competency

Client Relations Executive, Analytical Testing, Customer Service, Indoor Air Quality, Industrial Hygiene, Laboratory Coordination, Biology, Communication, Sales, Sustainability