L2 Support Engineer 24/7
@ Etteplan

Gdańsk, Pomorskie, Poland
$90,000
On Site
Full Time
Posted 18 hours ago

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Job Details

About L2 Support Engineer 24/7 at Etteplan

Etteplan is a place where innovation and technology merge with a passion for learning and developing new solutions. If you are looking for a role that allows you to grow in a dynamic, international environment, Etteplan is ideal for you.

Role Overview

You will join an existing international team and provide daily support for assigned services. The ALM teams are currently located in Finland and Poland, offering IT support to over 20 clients across several countries.

Responsibilities

  • Resolve L2 tickets in collaboration with other support lines
  • Monitor IT environment and react quickly to incidents
  • Maintain client IT systems at operational readiness
  • Provide on-site support in the Wroclaw area
  • Collaborate with technical teams and optimize support processes

Requirements

  • Minimum 2 years of IT support experience
  • Practical knowledge of Windows Server, Linux, and computer networks
  • Experience with Active Directory and Entra ID
  • Cloud experience (Azure and/or AWS)
  • Database knowledge (MS SQL, PostgreSQL; MySQL or MongoDB is a plus)
  • Experience with ticket systems such as Jira, ServiceNow, or Salesforce
  • Fluent English (minimum B2 level)
  • Willingness to work shifts (24/7) after onboarding
  • Strong multitasking, time management, and communication skills

Nice to Have

  • Familiarity with ITIL methodology
  • Experience with DataDog monitoring tool

What Etteplan Offers

  • International environment with diverse projects and training budget
  • Private medical care (LUX MED), Multisport card, life insurance, and meal subsidies
  • Flexible work hours and multiple office locations in Poland (Wroclaw, Katowice, Poznan, Gdansk)
  • Social events, sports competitions, and charitable activities
  • Internal seminars and hobby groups for technological and soft skills inspiration

Recruitment Process

Submit your CV in English with salary expectations, preferred work arrangement, and availability. If your application meets our criteria, you will be invited to a 1.5 hour remote interview followed by feedback within 2 weeks.

Whistleblower Policy

Etteplan has implemented whistleblower procedures in line with applicable law. All reports are fully protected legally. More information: Etteplan Code of Conduct

Key skills/competency

  • IT Support
  • Windows Server
  • Linux
  • Networking
  • Active Directory
  • Cloud (Azure/AWS)
  • Database
  • Ticketing Systems
  • Incident Response
  • Communication
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How to Get Hired at Etteplan

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your IT support experience.
  • Highlight technical skills: Emphasize Windows, Linux, and cloud expertise.
  • Show shift readiness: Demonstrate availability for 24/7 support.
  • Prepare for remote interviews: Practice clear communication skills.

📝 Interview Preparation Advice

Technical Preparation

Review Windows and Linux fundamentals.
Practice network troubleshooting scenarios.
Familiarize with cloud platforms Azure/AWS.
Update skills on ticketing systems usage.

Behavioral Questions

Describe past IT support challenges.
Explain prioritization under pressure.
Detail teamwork in resolving incidents.
Share communication approaches with clients.

Frequently Asked Questions