Fraud Investigator, Marketplace Fraud
Etsy · Brooklyn, NY
- On site
- Full-time
- $119,000 / year
- Brooklyn, NY
Job highlights
- Investigate complex fraud cases and analyze trends.
- Utilize SQL and Looker for data insights.
- Provide feedback to improve machine learning models.
- Assess fraud risk for new products.
- Collaborate to enhance tooling and processes.
About the role
About Etsy
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.What’s the role?
The role involves performing core enforcement reviews, conducting deep-dive fraud investigations, and analyzing fraud trends using data tools. Key responsibilities include providing feedback to improve machine learning models, offering recommendations for tooling and process enhancements, and assessing fraud risk for new products, all while consistently delivering against weekly core work assignments.This is a full-time position reporting to the Manager, Marketplace Fraud Operations. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here.
What’s this team like at Etsy?
The role involves performing core enforcement reviews, conducting deep-dive fraud investigations, and analyzing fraud trends using data tools. Key responsibilities include providing feedback to improve machine learning models, offering recommendations for tooling and process enhancements, and assessing fraud risk for new products, all while consistently delivering against weekly core work assignments.What does the day-to-day look like?
- Conduct deep-dive investigations into complex fraud cases and chargeback patterns.
- Use SQL and Looker to identify emerging trends and provide actionable insights.
- Support ML model development by providing subject matter expertise and operational feedback.
- Collaborate on new product launches to assess fraud risks and design controls.
- Contribute to building and delivering training and documentation to enable and upskill the broader operations team.
Qualities that will help you thrive in this role are:
- 3+ years of experience in fraud prevention or risk management, ideally within e-commerce or marketplaces.
- Proficiency in SQL and data visualization tools such as Looker or Tableau to extract actionable insights.
- Strong analytical and critical thinking skills to conduct deep-dive investigations into complex cases.
Key skills/competency
- Fraud Investigation
- Marketplace Fraud
- Risk Management
- E-commerce
- SQL
- Looker
- Data Analysis
- Machine Learning
- Fraud Prevention
- Analytical Skills
Skills & topics
- Fraud Investigator
- Fraud Prevention
- Marketplace Fraud
- Risk Management
- E-commerce
- SQL
- Data Analysis
- Looker
- Analytical Skills
- Cybersecurity
How to get hired
- Tailor your resume: Highlight relevant experience in fraud prevention, risk management, e-commerce, and marketplace operations. Quantify achievements where possible to demonstrate impact.
- Showcase technical skills: Emphasize proficiency in SQL, Looker, or similar data visualization tools and your analytical capabilities for deep-dive investigations.
- Craft a compelling cover letter: Express your passion for Etsy's mission and clearly articulate how your skills align with the Fraud Investigator role.
- Prepare for interviews: Be ready to discuss complex fraud scenarios, your problem-solving approach, and how you've contributed to fraud prevention strategies.
Technical preparation
Master SQL for complex data queries.,Practice data visualization with Looker/Tableau.,Study e-commerce fraud patterns.,Develop ML model feedback skills.
Behavioral questions
Describe a complex fraud case you investigated.,How do you approach analyzing fraud trends?,How do you provide constructive feedback?,How do you assess risk for new initiatives?
Frequently asked questions
- What are the main responsibilities of a Fraud Investigator at Etsy?
- As a Fraud Investigator at Etsy, your primary responsibilities include conducting in-depth fraud investigations, analyzing fraud trends using data tools like SQL and Looker, providing feedback to machine learning models, assessing fraud risk for new products, and recommending improvements to existing tools and processes.
- What qualifications are needed for the Fraud Investigator position at Etsy?
- Etsy seeks candidates with 3+ years of experience in fraud prevention or risk management, ideally in e-commerce or marketplaces. Proficiency in SQL and data visualization tools like Looker or Tableau, along with strong analytical and critical thinking skills, are essential for this Fraud Investigator role.
- Is this a remote or on-site position for the Fraud Investigator role at Etsy?
- This Fraud Investigator position is hybrid. It requires your presence in Etsy's Brooklyn Office once or twice per week, depending on your proximity to the office. Candidates living within commutable distance of the Brooklyn Office Hub may be prioritized.
- What is the salary range for a Fraud Investigator at Etsy?
- The salary range for the Fraud Investigator position at Etsy is $91,000.00 to $119,000.00 annually. In addition to salary, eligible employees receive an equity package, an annual performance bonus, and competitive benefits.
- How can I make my application stand out for the Fraud Investigator job at Etsy?
- To make your application stand out for the Fraud Investigator role, clearly highlight your experience in fraud prevention and risk management, specifically within e-commerce or marketplace environments. Emphasize your technical skills in SQL and data analysis tools, and showcase your strong analytical and critical thinking abilities.
- What kind of data analysis tools are used by Etsy's Fraud Investigators?
- Etsy's Fraud Investigators utilize tools such as SQL for data extraction and analysis, and data visualization platforms like Looker. These tools are crucial for identifying emerging fraud trends, providing actionable insights, and supporting ML model development.