Fraud Enforcement Manager, Account Integrity & ... @ Etsy
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About Etsy
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. Join a diverse team committed to keeping commerce human.
Role Overview
As the Fraud Enforcement Manager, Account Integrity & Security at Etsy, you will be a key contributor to our fraud prevention efforts. You will proactively detect account takeover (ATO) and fraudulent behavior, conduct thorough investigations, and collaborate across Customer Service, Product, Engineering, Data Science, and Operations to ensure a safe marketplace.
Key Responsibilities
- Conduct in-depth account reviews and investigations.
- Analyze data trends using SQL and analytics tools.
- Develop and improve QA frameworks and fraud detection models.
- Support ML Ops and new product launches as a subject matter expert.
- Document fraud patterns and share knowledge with the team.
Team and Work Environment
You will work within a dedicated Account Security Enforcement team under the Trust & Safety umbrella. Collaboration, meticulous analysis, and continuous improvement are key elements of this role.
Key Skills/Competency
- Fraud Prevention
- Account Security
- Data Analysis
- SQL
- Looker/Tableau
- Investigation
- QA
- Machine Learning Ops
- Documentation
- Collaboration
How to Get Hired at Etsy
🎯 Tips for Getting Hired
- Customize your resume: Tailor experience in fraud prevention and analytics.
- Research Etsy culture: Understand their marketplace and diverse environment.
- Highlight technical skills: Emphasize SQL, Looker/Tableau, and data analysis strengths.
- Prepare for behavioral questions: Use examples of past fraud investigation successes.