English Technical Support and Social Media Handling
ETISAL International Group
Job Overview
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Job Description
Company Description
ETISAL International Group is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, specializing in delivering customized and innovative solutions to meet unique business needs. With deep expertise gained over many years, ETISAL International focuses on helping clients enhance customer experiences by delivering high-value, tailored services. Committed to operational excellence, the company ensures the implementation of industry best practices and state-of-the-art technologies to exceed client expectations. With global reach and an appreciation for diverse cultures, ETISAL strives to assist its clients in focusing on their core business goals while improving customer satisfaction.
Role Description
This is a full-time on-site role located in Cairo, Egypt, for an English Technical Support and Social Media Handling professional. Responsibilities include providing top-notch technical support to customers in English, handling customer inquiries through social media platforms, and ensuring exceptional service delivery. You will analyze customer concerns, provide resolutions effectively, and maintain excellent communication while upholding company values. This role demands adaptability, customer focus, and clear communication.
Qualifications
English Technical Support | Social Media Chat Account
- Technical Graduates
- English Level B2
- No experience needed
Details
- Salary: 11K – 14K (Based on English Level)
- Rotational last shift ends at 9PM
- 2 Days Off
- Monthly incentives
- Transportation Provided
Location: Maadi
Key skills/competency
- Technical Support
- Customer Service
- Social Media Management
- English Communication
- Problem Solving
- Adaptability
- Client Relations
- BPO Operations
- Inquiry Resolution
- Service Delivery
How to Get Hired at ETISAL International Group
- Research ETISAL International Group's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for technical support skills: Emphasize experience with customer service, troubleshooting, and social media platforms, even if volunteer or academic.
- Highlight English communication proficiency in application: Clearly demonstrate your B2 English level through examples and certifications.
- Prepare for scenario-based customer service questions: Practice how you would handle common technical issues and challenging customer interactions.
- Emphasize social media interaction experience: Showcase any prior involvement in managing or responding to inquiries on social media channels.
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