Amazon Operations Specialist

About the role:

Are you ready to help shape the future of e‑commerce for a leading global hygiene and health company? Do you thrive in digital environments where you can make operations run like a well-oiled machine? Want to make an impact across multiple European markets?

In this role, you will support the execution of the Professional Hygiene (Tork) Amazon Europe sales strategy. You will ensure day‑to‑day operational excellence across the order‑to‑cash process while supporting various projects. Working across multiple countries and functions, you will help secure availability, coordinate reliable stock inflow, resolve operational defects, and support a consistent approach across European markets.

We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

What you will do:

• Amazon Operations Coordination: Ensure smooth order fulfilment by partnering with Logistics and Supply Chain teams, tracking availability risks and proposing actions to stabilize performance. Manage and resolve operational issues such as delivery defects, shortages and appointment rejections, coordinating closely with Amazon Vendor Central teams.
• Defect & Chargeback Management: Monitor Amazon defect and chargebacks reports, drive corrective actions and follow‑ups to reduce financial and service impact.
• Order‑to‑Cash Support: Collaborate with Finance and Customer Service on invoice investigations, payment holds and data inconsistencies.
• Performance Insights: Use internal and external data and analytics tools (e.g., Excel and Power BI) to identify trends, investigate root causes, and support corrective actions for recurring operational issues.
• Continuous Improvement: Track recurring issues, document actions and support ongoing process improvements to enhance operational execution.
• Projects: Collaborates with the team and cross-functionals on various projects, each in their fields to execute on e.g. product launches, market expansions and deal events.

Who you are:

• Bachelor’s degree in a business‑related field.
• Proven experience in Amazon 1P operations or broader e‑commerce operations, including coordinating operational processes.
• Skilled in working with Amazon Vendor Central around purchase orders, shipments, defects and case management.
• Comfortable using Excel and BI tools for analysis.
• A structured and detail‑oriented problem solver who communicates effectively, builds partnerships across functions, and works confidently in an international matrix environment.
• Additional languages such as French are a plus.
• Fluent in English - All Applicants are requested to deliver their CV in English language.

What we can offer you:

Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for the society and the environment. As an employee at Essity, you will belong to a team where you feel valued, are safe, supported to grow and challenged to generate business results in a friendly and open atmosphere.

Innovate for Good | Excel Together | Be You with Us

Key skills/competency:

• Amazon Operations
• E-commerce Operations
• Order-to-Cash Process
• Vendor Central Management
• Supply Chain Coordination
• Data Analysis (Excel, Power BI)
• Defect Management
• Chargeback Management
• Cross-functional Collaboration
• Continuous Improvement