Solution Manager Pega

About Erste Digital and the Solution Manager Pega Role

Make a difference in the financial life of millions of people. At Erste Digital, you are co-creating the digital future, enabling better financial health. We are part of Erste Group, the largest banking group in Central and Eastern Europe, with over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

As the Customer Life Cycle Management (CLM) department, we provide crucial services around our customers for various areas of Erste Group. A major focus is business process digitalization, automation, and case management. For this, we leverage Pega, a state-of-the-art, low-code platform that facilitates scalable solutions for all digitalization efforts.

What You'll Do as a Solution Manager Pega

Our CLM department comprises internal and external colleagues, working both near and offshore. We are responsible for developing high-quality customer APIs, analyzing current processes, and digitalizing them using our platform environment to serve all involved business stakeholders. As part of our team, you will receive thorough training and enablement in Pega methodology and Business Analyst (BA) practices.

• Analyzing customer requirements
• Supporting in the resolution of operations incidents
• Collaborating with Business Users across the entire Erste Group in the context of ongoing projects
• Contributing to the maintenance and enhancement of Pega-Workflows and customer solutions throughout the customer lifecycle
• Proposing new ideas to improve the current process and application landscape

What You'll Bring

• Experience in Quality Assurance and familiarity with Jira, Confluence, and Service Now
• Experience working in a product-driven environment with multicultural teams
• Passion for business processes and continuous learning
• Proficiency with Pega or a strong willingness to acquire the necessary skills
• Familiarity with methods related to processes and requirements
• Good communication, stress-resilience, and a respectful attitude towards others

Why You'll Love Working With Us

• Benefit and learn from our international, talented, and passionate community at Erste Digital.
• Take part in discussions and get involved in projects through numerous interest groups and clubs.
• Enjoy good food at our seven restaurants and cafeterias on the Erste Campus.
• Access a fully equipped health center on the Erste Campus offering high-standard medical services during working hours.
• Benefit from special conditions for financial services, insurances, supermarkets, clothing stores, and more.
• Participate in our Referral Program and earn rewards for successful IT talent referrals.

We offer a competitive and performance-related salary dependent on your professional and personal qualifications. The minimum wage for this position, in accordance with the respective IT collective agreement, is EUR 53.802,-- gross per year. However, we are more than happy to discuss your actual expectations.

Erste Group values diversity as key to innovation and success, offering equal chances irrespective of age, skin colour, religious belief, gender, sexual orientation, or origin.

Key skills/competency

• Pega Platform
• Business Process Analysis
• Digitalization
• Process Automation
• Case Management
• Customer Lifecycle Management (CLM)
• Jira/Confluence/ServiceNow
• Quality Assurance (QA)
• Stakeholder Collaboration
• API Development