Business Analyst - Chapter Lead

About EROAD

A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of intelligent transport solutions - enhancing road safety, improving productivity, and reducing environmental impact. EROAD’s mission is to deliver intelligence you can trust, for a better world tomorrow.

What We’re Looking For

We are building a world‑class Business Analysis function within our modern "AI first" IT organisation—one designed to set a benchmark for quality, influence, and delivery excellence. This is a newly established and rapidly growing team, already made up of talented individuals, and we are now looking for a leader to help shape its direction, maturity, and long‑term impact. This function is being built with intent: to be a trusted partner to the business, a catalyst for clarity and decision‑making, and a critical enabler of successful technology outcomes. The role combines strategic leadership with hands‑on contribution, playing a key part in defining how Business Analysis is practiced across EROAD and ensuring it consistently adds measurable value to our most important initiatives. The BA team work within a wide scope, often performing product owner duties and sometime with a technical component to there role, and work closely with the IT team leads and SMEs to formalise requirements and document solutions. The BA’s are critical to all IT projects.

About The Role - Job Responsibilities

• Own and lead the Business Analyst function across strategic programs and initiatives.
• Define and roll out best-practice BA frameworks, tools, and methodologies across the organization.
• Lead the end-to-end requirements lifecycle, from discovery and documentation to validation and delivery.
• Champion process optimization, identifying inefficiencies and driving continuous improvement.
• Provide mentorship and leadership to other BAs and cross-functional teams.
• Work closely with stakeholders to elicit, analyse, and document business requirements and processes associated with planned projects.
• Map and assess existing workflows; identify gaps, inefficiencies, and opportunities for improvement.
• Collaborate with administrators, developers, and data analysts to translate business needs into functional and technical specifications.
• Serve as the main point of contact between business teams and technical leads, facilitating clear and effective communication throughout the project lifecycle as required.
• Develop and execute user acceptance testing (UAT) plans, ensuring solutions meet business requirements and are ready for production.
• Support training, change management, and adoption activities.
• Create and maintain detailed documentation including business requirements, process maps, user stories, and training materials.
• Help coordinate project activities, track progress, and report status to project managers and leadership.
• Effectively lead and manage direct reports as required.
• Lead and work within SAFe / Agile frameworks.
• All of our people have a responsibility for their own and others safety and wellbeing. This includes following all safety and wellbeing procedures and instructions, including reporting hazards, incidents and accidents and participating in safety and wellbeing initiatives and programs as required.

Note: These duties may change from time to time to meet operational or other requirements.

Job Qualifications - Competencies

• Demonstrated ability to establish and lead BA practices within a growing organization.
• Exceptional analytical and conceptual thinking skills.
• Excellent stakeholder management and communication skills, with the ability to facilitate workshops and meetings.
• Strong analytical and problem-solving skills, with experience mapping and improving business processes.
• Strong organizational and communication skills.
• High attention to detail.

Skills & Required Experience

• Minimum of 7+ years’ senior business analytics experience.
• Deep understanding of ERP and CRM capabilities, data structures, and workflow tools (Salesforce and Microsoft D365 experience preferable).
• Experience working in the tech industry and on transformational projects.
• Expert knowledge of Agile or similar project delivery methodologies.
• Familiar with using Jira and standard AI tools / software.
• Expert in requirements gathering, documentation, and supporting User Acceptance Testing (UAT).
• Business requirements gathering and workshop facilitation.
• Experienced working with technical, complex products.
• Transportation industry experience would be a plus – not essential.
• University degree required; formal Business Analysis training certifications preferred.

Why You’ll Love Working at EROAD

EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012, we’re represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA. At EROAD, we value diversity and are proud to be a multicultural organisation. We invest in our people through comprehensive medical coverage, employee recognition programs, EAP offerings, and continuous learning opportunities. Our people are at the heart of everything we do - we foster a culture of innovation, collaboration, and belonging where you can bring your ideas to life. Join EROAD and be part of a purpose-driven organisation that’s shaping the future of connected transport - we can’t wait to hear from you.

Key skills/competency

• Business Analysis
• Chapter Lead
• Agile Methodologies
• Requirements Gathering
• Stakeholder Management
• Process Improvement
• ERP/CRM Systems
• Jira
• User Acceptance Testing (UAT)
• Technical Specifications