Solution Integrator DevOps
Ericsson
Job Overview
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Job Description
Solution Integrator DevOps at Ericsson
We are seeking a proactive and skilled Solution Integrator DevOps to join our team. This role will primarily focus on handling support tickets, troubleshooting issues, and coordinating with other Application Operations (AO) teams as needed. Additional responsibilities include managing upgrade and deployment tasks, performing Operational Acceptance Testing (OAT) on certain tools, and automating repetitive tasks to enhance efficiency.
Key Responsibilities
- Support Ticket Management: Handle and resolve incoming support tickets related to integration and DevOps issues. Troubleshoot and diagnose problems, collaborating with other AO teams as necessary. Ensure clear and timely communication with stakeholders regarding ticket status and resolutions.
- Upgrade and Deployment Management: Plan and execute system upgrades and deployments, ensuring minimal operational disruption. Coordinate with cross-functional teams to prepare for and validate system changes. Document upgrade and deployment processes, providing post-upgrade support as needed.
- OAT Testing and Automation: Conduct Operational Acceptance Testing (OAT) on specified tools to ensure readiness. Develop and implement automation scripts to streamline repetitive tasks and improve efficiency.
Required Skills and Qualifications
- Salesforce certification is highly preferred.
- Strong experience in cloud operations and Linux administration.
- Excellent customer service and communication skills.
- Proficiency in automation tools and scripting languages (e.g., Python, Shell).
- Solid analytical and troubleshooting skills.
Preferred Skills
- Experience with cloud platforms such as AWS, Azure.
- Familiarity with DevOps tools and practices (e.g., Jenkins, Docker, Kubernetes).
Education and Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
- 2+ years of experience in a similar role.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Key skills/competency
- Salesforce
- Cloud Operations
- Linux Administration
- Automation
- Scripting (Python, Shell)
- Troubleshooting
- AWS
- Azure
- DevOps Tools
- Jenkins
- Docker
- Kubernetes
How to Get Hired at Ericsson
- Research Ericsson's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Tailor your resume for Ericsson: Customize your resume and cover letter to highlight experience in DevOps, cloud operations, and Linux administration, matching keywords from the job description.
- Prepare for technical interviews: Practice troubleshooting, automation scripting (Python/Shell), and demonstrate knowledge of Salesforce, AWS/Azure, Jenkins, Docker, and Kubernetes.
- Showcase problem-solving skills: Be ready to discuss past experiences resolving complex integration issues and coordinating with cross-functional teams at Ericsson.
- Emphasize collaboration and communication: Highlight your ability to work effectively with diverse teams and communicate technical concepts clearly for the Solution Integrator DevOps role.
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