Technical Support Specialist

@ EquipmentShare

Technical Support Specialist

Build the Future with Us — EquipmentShare is Hiring a Technical Support Specialist. At EquipmentShare, we’re assembling the best team to transform the construction industry by empowering contractors and communities through innovative technology and real-time support.

Primary Responsibilities

• Provide 24x7x365 remote technical support via phone, Slack, and online tools.
• Analyze data from field technicians, diagnostic tools, schematics, and manuals.
• Collaborate with product teams and OEMs for troubleshooting and root cause analysis.
• Offer on-site support when required and contribute to the knowledge base.
• Mentor new team members and help establish team processes.

Why EquipmentShare?

At EquipmentShare, technology fuels our operations. Our proprietary T3 platform makes your work easier and more connected. We value team members who bring grit, energy, and a commitment to growth.

Perks & Benefits

• Competitive compensation with full medical, dental, and vision coverage.
• Generous PTO, paid holidays, 401(k) with company match, and more.
• Gym membership stipend, wellness programs, and company events.
• Professional development and leadership training opportunities.
• Volunteer time to give back to the community.

About You

The ideal candidate is a subject matter expert in heavy equipment diagnostics, maintenance, and repair, with strong technical and communication skills, and a passion for helping others. A background in technical support and service technician roles within heavy equipment, truck, or diesel engine industries is essential.

Key Skills/Competency

• Technical Support Specialist
• Remote Support
• Heavy Equipment
• Diagnostics
• Troubleshooting
• Maintenance
• G-Suite
• On-call
• Communication
• Mentorship