Technical Support Specialist @ EquipmentShare
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Technical Support Specialist
Build the Future with Us — EquipmentShare is hiring a Technical Support Specialist to join our team. This role is instrumental in providing 24x7x365 support for EquipmentShare's heavy equipment and tooling rental fleet. Although based at our Corporate HQ in Columbia, MO, this position is fully remote.
Primary Responsibilities
- Provide remote technical support via phone, Slack, and online applications.
- Utilize data from field technicians, diagnostic tools, schematics, and manuals.
- Partner with product teams and OEMs for troubleshooting and root cause analysis.
- Offer occasional on-site support to Service Technicians and customers.
- Mentor new team members and contribute to foundational process development.
- Maintain professional relationships across internal departments and markets.
Why EquipmentShare?
At EquipmentShare, we innovate and support our team with cutting-edge technology like our proprietary T3 platform. Here, technology makes your job easier while you contribute to building a more secure and productive future in construction.
Perks & Benefits
- Competitive compensation
- Full medical, dental, and vision coverage
- Generous PTO, paid holidays, and 401(k) with company match
- Gym membership stipend and wellness programs
- Team events, monthly dinners, and volunteer time
About You
You are passionate about helping others, possess technical expertise in heavy equipment, and excel in problem solving. You see challenges as opportunities and embody energy, grit, and humility.
Skills & Qualifications
- Expertise in the operation, maintenance, and diagnostics of heavy equipment.
- Specialized knowledge in engine/powertrain, hydraulics, electrical, or mechanical systems.
- Strong safety practices and familiarity with OSHA regulations.
- Ability to troubleshoot using manuals and schematics.
- Excellent communication, documentation, organizational, and time management skills.
- Proficiency with G-Suite applications.
- Willingness to travel minimally as needed.
This is an inaugural role where you will help form the new Technical Support team by setting up procedures and demonstrating subject matter expertise.
Commitment to Diversity
At EquipmentShare, we believe in a Workplace For All and encourage diverse talents to help solve the toughest problems in construction through collaborative efforts.
Key skills/competency
- Technical Support
- Remote Assistance
- Heavy Equipment
- Diagnostics
- Troubleshooting
- OEM Collaboration
- Mentoring
- Process Development
- Communication
- Technical Documentation
How to Get Hired at EquipmentShare
🎯 Tips for Getting Hired
- Research EquipmentShare's culture: Check their mission, products, and news.
- Customize your resume: Highlight heavy equipment support experience.
- Tailor your cover letter: Focus on technical and remote support skills.
- Prepare for interviews: Review troubleshooting scenarios and technical challenges.