Service Writer
@ EquipmentShare

Fort Myers, Florida, United States
On Site
Posted 5 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXXXX******* @equipshare.com
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Job Details

Service Writer at EquipmentShare

Join EquipmentShare and help build the future of construction. As a Service Writer, you'll be responsible for scheduling rentals, processing customer damage work orders, managing leads, and maintaining excellent customer service standards at our rental facility in Fort Myers, FL.

Primary Responsibilities

  • Write customer damage work orders, order parts and bill work orders
  • Assist the service manager in managing work orders
  • Respond to inbound leads and guide customers through the rental process
  • Expand customer base by building and nurturing new relationships
  • Develop new sales strategies to increase market share
  • Maintain clear communication with customers regarding new services

Why EquipmentShare?

At EquipmentShare, we blend cutting-edge technology with a people-first culture. Our proprietary T3 platform supports you, making your work easier, safer, and more connected from day one.

Perks & Benefits

  • Monthly Family Dinner Night
  • Competitive compensation
  • Full medical, dental, and vision coverage
  • Generous PTO and paid holidays
  • 401(k) plan with company match
  • Tool and boot reimbursements
  • Gym membership stipend and wellness programs
  • Company events and team dinners
  • Paid volunteer time annually
  • Career advancement and training opportunities

About You

If challenges excite you and you value continuous growth, EquipmentShare is the place to be. You are a great listener, relationship builder, and customer problem solver who thrives in a fast-paced, mission-driven environment.

Skills & Qualifications

  • Strong interpersonal and problem-solving skills
  • 3–4 years of sales experience (equipment sales is a plus)
  • High School diploma or equivalent
  • Ability to pass a 10 panel drug screen

Key skills/competency

  • Service Writer
  • Scheduling
  • Customer Service
  • Sales
  • Work Orders
  • Relationship Building
  • Communication
  • Problem Solving
  • Technology
  • Teamwork
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How to Get Hired at EquipmentShare

🎯 Tips for Getting Hired

  • Research EquipmentShare's culture: Study their mission, values, and tech innovations.
  • Tailor your resume: Highlight customer service and sales expertise.
  • Prepare for technical questions: Understand scheduling systems and work orders.
  • Practice customer scenarios: Role-play common service situations.

📝 Interview Preparation Advice

Technical Preparation

Review work order systems.
Understand scheduling software.
Practice data entry accuracy.
Familiarize with rental technology.

Behavioral Questions

Describe a customer conflict resolution.
Explain time management in high-pressure.
Share relationship-building strategies.
Discuss adaptability in dynamic work.

Frequently Asked Questions