Technical Support Specialist
@ EquipmentShare

Denver, South Carolina, United States
On Site
Posted 4 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXX****** @equipmentshare.com
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Job Details

About EquipmentShare and the Role

Build the Future with Us — EquipmentShare is hiring a Technical Support Specialist to support our Corporate HQ in Columbia, MO. This inaugural remote role is key in creating and launching the Technical Support team.

Primary Responsibilities

  • Provide 24x7x365 remote technical support via phone, Slack, and other channels.
  • Utilize data, schematics, and manuals for diagnostic troubleshooting.
  • Collaborate with field technicians, product teams and OEMs.
  • Act as a subject matter expert to perform root cause analysis.
  • Mentor and train new Technical Support Specialists.
  • Contribute to building foundational processes and the EquipmentShare knowledge base.

Why EquipmentShare?

Be part of a people-first company powered by cutting-edge technology that transforms the heavy equipment rental industry. Work with a team of problem-solvers in a mission-driven environment.

Perks & Benefits

  • Competitive compensation and full medical, dental, vision coverage.
  • Generous PTO, 401(k) with company match, and wellness programs.
  • Regular company events, volunteer time, and career advancement opportunities.

About You

You are passionate about technical support, have extensive experience with heavy equipment maintenance, and possess strong communication and organizational skills. You embrace challenges, continuous improvement, and flexibility.

Skills & Qualifications

  • Expertise in heavy equipment operation, maintenance, and diagnostics.
  • Specialist skills in engine/powertrain, hydraulics, and electrical systems.
  • Ability to read schematics, equipment manuals, and implement troubleshooting.
  • Strong time management, communication, and organizational skills.
  • Proficient with G-Suite applications.
  • 5-7 years of relevant experience and technical support background.

A Workplace For All

EquipmentShare values a diverse team that reflects the community. Everyone is welcome to join and contribute to solving tomorrow's challenges.

Key skills/competency

  • Technical Support
  • Heavy Equipment
  • Diagnostics
  • Troubleshooting
  • Remote Support
  • Mentoring
  • Collaboration
  • Data Analysis
  • Process Development
  • Technical Documentation
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How to Get Hired at EquipmentShare

🎯 Tips for Getting Hired

  • Customize Your Resume: Highlight technical support experience clearly.
  • Showcase Heavy Equipment Skills: Emphasize diagnostics and troubleshooting proficiency.
  • Prepare for Interviews: Research EquipmentShare's culture and values.
  • Network Strategically: Connect with current employees on LinkedIn.

📝 Interview Preparation Advice

Technical Preparation

Review equipment manuals and schematics.
Practice troubleshooting heavy equipment issues.
Familiarize with diagnostic tools and software.
Brush up on G-Suite and remote support.

Behavioral Questions

Describe handling high-pressure support calls.
Explain teamwork in troubleshooting scenarios.
Discuss adapting to changing work priorities.
Give an example of mentoring a colleague.

Frequently Asked Questions