Lead, Technical Writer

Overview

We are seeking a highly experienced Lead, Technical Writer to support the development and automation of technical documentation for our software products. This role will focus on crafting clear, accurate, and user-friendly content while using automation and AI-driven solutions to streamline documentation workflows, including release notes and product guides.

Key Responsibilities

• Lead team members in cross-functional and cross-product initiatives, ensuring alignment and timely delivery.
• Mentor other technical writers on documentation standards, information architecture, and documentation industry standards.
• Maintain documentation standards, style guides, and guidelines.
• Compose and edit high-quality technical content, including product documentation, release notes, and API guides.
• Develop and implement automated workflows for generating release notes and product documentation using AI tools and CI/CD pipeline processes.
• Partner with product managers, developers, and UX teams to ensure documentation aligns with product functionality and user needs.
• Contribute to the evolution of documentation processes across the organization.
• Continuously improve documentation quality through user feedback and analytics.

Required Qualifications

Experience:

• 8+ years in technical writing for software products, with at least 3 years in a senior role leading or mentoring other writers.
• Proven experience in automating documentation workflows, including release notes and product guides.
• Hands-on experience with AI-driven documentation tools and CI/CD pipelines and automation frameworks.

Education:

Bachelor’s degree in Technical Communication, Computer Science, or related field (or equivalent experience).

Preferred Qualifications

• Experience with scripting languages (Python, JavaScript) for automation.
• Familiarity with AI/ML concepts and their application in content generation.
• Knowledge of cloud platforms and SaaS environments.

Additional Information

When You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.Collaboration: We work together, support one another, and collectively achieve goals.Growth: There are endless opportunities for growth through learning, development and career advancement.Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

Act with integrityWork together to win togetherInnovate with purposeRespect all voicesEmpower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Because You Matter

Benefits

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Key skills/competency

• Technical writing
• Documentation automation
• AI-driven tools
• CI/CD pipelines
• Information architecture
• Product documentation
• Release notes
• API guides
• Cross-functional leadership
• Technical communication standards