Instrumentation Technician
Eppendorf · Montesson, Île-de-France, France
- On site
- Full-time
- $60,000 / year
- Montesson, Île-de-France, France
Job highlights
- Perform expert services on Eppendorf instrumentation.
- Handle maintenance, corrective actions, and installations.
- Manage client relationships and documentation efficiently.
- Ensure quality compliance and continuous improvement.
- Collaborate with internal teams and clients effectively.
About the role
Instrumentation Technician
As an Instrumentation Technician within a dynamic team, you will be primarily responsible for providing expert services on Eppendorf instrumentation ranges: maintenance, corrective actions, installation, or qualification, in compliance with current procedures.
Missions
- Plan and coordinate services, ensuring effective communication with clients and internal company departments.
- Ensure strict adherence to company-established protocols during service delivery, in line with the quality management system.
- Manage client files in the CRM (client IT management tool): Integrate intervention closure documents into the e365 tool within 48 hours of the service.
- At the end of each intervention, conduct a review with the client and provide all service-related documents (USB drive, email, etc.).
- Ensure the finalization of files and invoicing in collaboration with the administrative team.
- Report any abnormal events that may affect service delivery timelines or the quality of results.
- Actively participate in the continuous improvement of Eppendorf's QMS in collaboration with the Quality Manager and other stakeholders.
- Complete all mandatory training from Eppendorf Academy.
Your Profile
- Education: BAC to BAC+2 Professional / BTS specialized in Electrotechnical or Electromechanical Maintenance.
- Knowledge of IT tools: Word, Excel, Outlook.
- Rigor, organization, autonomy.
- Good analytical skills.
- Manual skills (repair, precision work).
- Writing and oral expression skills.
- Interpersonal skills: active listening and understanding of needs.
- Knowledge in metrology.
- Good command of English.
If this sounds like you, send us your CV to join a great company and a cohesive, dynamic team!
Key skills/competency
- Instrumentation Technician
- Eppendorf Instrumentation
- Maintenance
- Corrective Actions
- Installation
- Qualification
- Quality Management System
- CRM
- Metrology
- English
Skills & topics
- Instrumentation Technician
- Eppendorf
- Maintenance
- Corrective Actions
- Installation
- Qualification
- Metrology
- Electrotechnical
- Electromechanical
- Quality Management
How to get hired
- Tailor your resume: Highlight your BAC to BAC+2 in Electrotechnical or Electromechanical Maintenance, manual skills, and metrology knowledge.
- Showcase IT proficiency: Emphasize your experience with Word, Excel, and Outlook in your application.
- Demonstrate key competencies: Detail your analytical, organizational, and problem-solving skills, especially in precision work.
- Highlight language skills: Mention your good command of English as required for client communication.
- Express enthusiasm: Convey your interest in joining Eppendorf's cohesive and dynamic team in your cover letter.
Technical preparation
Master calibration and measurement principles.,Practice precision repair techniques.,Familiarize with CRM and e365 systems.,Review electrical and mechanical maintenance procedures.
Behavioral questions
How do you handle client communication under pressure?,Describe a time you improved a process.,How do you ensure accuracy in your work?,How do you manage multiple client requests?
Frequently asked questions
- What are the primary responsibilities of an Instrumentation Technician at Eppendorf?
- As an Instrumentation Technician at Eppendorf, your main duties include providing expert services such as maintenance, corrective actions, installation, and qualification for Eppendorf instrumentation, all while adhering to quality procedures and managing client interactions.
- What educational background is required for the Instrumentation Technician role at Eppendorf?
- Eppendorf requires a BAC to BAC+2 Professional level or a BTS specialized in Electrotechnical or Electromechanical Maintenance for this Instrumentation Technician position.
- What technical skills are essential for an Instrumentation Technician at Eppendorf?
- Key technical skills include knowledge of metrology, proficiency with IT tools like Word, Excel, and Outlook, and strong manual abilities for repair and precision work.
- Is English proficiency necessary for the Instrumentation Technician job at Eppendorf?
- Yes, a good command of English is required for the Instrumentation Technician role at Eppendorf, essential for effective communication with clients and potentially for accessing training materials.
- How does Eppendorf ensure quality in its Instrumentation Technician services?
- Eppendorf ensures quality through strict adherence to established protocols, maintenance of a quality management system (SMQ), and active participation of technicians in its continuous improvement.
- What is the expected turnaround time for closing client intervention files?
- Technicians are expected to integrate intervention closure documents into the e365 tool within 48 hours following the service completion.
- Does Eppendorf provide training for its Instrumentation Technicians?
- Yes, Eppendorf requires all technicians to complete mandatory training through the Eppendorf Academy to ensure up-to-date skills and knowledge.